IT Support Specialist

hace 1 semana

Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure that work together to deliver smart cities and communities.

Job Scope & Purpose

This position performs IT Field Operations Support (IT-FOS) functions, including installation, change, repair, and disposal of hardware and software. The role executes IT-FOS functions, including installs, changes, and disposal of servers and voice and data network communication hardware and software, as directed by another IT group. The position is responsible for on-site support at one location with a networked computing environment.

Essential Job Responsibilities

  • Recover data from PCs in the event of hard drive failures.
  • Order and manage repair parts as required.
  • Coordinate vendor/user interactions for IT-FOS functions delivered by vendors.
  • Apply base network/telephone server patches and maintenance as directed. Troubleshoot, provide resolutions, and identify local business impact on unresolved IT-FOS incidents concerning PC hardware and standard PC software.
  • Provide small project planning activities required for PC and server infrastructure on-site relocations and new site openings within assigned areas.
  • Develop an understanding of and form relationships with local business and IT staff within an assigned area to promote the IT-FOS function and better serve the customer.
  • Carry out IT-FOS functions at assigned areas, including installs, changes, disposal, and break-fix of all PC hardware, software, and related peripherals, data collection and shop floor infrastructure, telephony devices and systems, printers, fax machines, network devices, and provide print management and distribution support as needed.
  • Provide server console operations support as needed.
  • Perform operational assignments, including console, server, and peripheral equipment, as required to meet processing schedules.
  • Monitor consoles, servers, and peripheral equipment as required. Execute server backup processes at assigned areas.
  • Promote and monitor PC data backup executions at assigned areas.
  • Support adding, changing, deleting, and testing of PC imaged applications within the model office.
  • Assist with necessary wiring for network and phone services at assigned areas.
  • Respond to emergency infrastructure outages as requested by business and IT site leadership and ensure all reporting obligations to local management and Global Infrastructure are fulfilled.
  • Communicate proactively with on-site customers concerning their help desk requests.
  • Communicate work completed and/or escalation to next level on unresolved issues through the help desk ticketing system and/or through voice, email, and text message services available.
  • Follow IT escalation procedures for any planned and unplanned outages at a site.
  • Demonstrate customer service attitude and work ethic.
  • Provide feedback to supervisor, model office, help desk, network group, and server group on issues pertaining to PC, Server, and/or Network installation and operations and on issues related to documentation and procedures.
  • The following activities are considered ongoing training activities for this level candidate: a) Provide large project planning activities on-site relocations and new site openings within assigned areas. b) Analyze server capacity statistics and make recommendations on upgrades, fixes, and/or replacements, including cost/benefit analysis. c) Document IT-FOS procedures and make recommendations for changes and/or corrections to documented procedures from other IT groups.
  • Assist supervisor in on-site training of IT-FOS technicians.

Position Requirements

This position requires a minimum of one of the following:

  • Associate's degree in IT plus two (2) years IT experience, Professional certification plus three (3) years IT experience, or Five (5) years IT experience.
  • Proficiency in working on and around different types of computers and electronic equipment is required.
  • Some expertise in working on software components required to run said equipment is required.
  • Computer keyboarding skills and proficiency in Microsoft Suite Applications (Word, Excel, Access, & PowerPoint), Internet Explorer, and E-mail is required.
  • Experience with call center tools is desirable.
  • English level required - B1.
  • May be required to travel 5% of the time.
  • This role is to work on-site (Apodaca, Nuevo Leon).

  • IT Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Corning A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Technician to join our team at Corning. As an IT Technician, you will be responsible for providing technical support and maintenance to our network and desktop systems.Key ResponsibilitiesProvide technical support and maintenance to network and desktop systems.Install, configure, and troubleshoot hardware and...

  • IT Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Corning A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Technician to join our team at Corning's MTA Plant. As an IT Technician, you will be responsible for providing technical support, installation, and maintenance of network and general support using desktop technology. You will work closely with IT service delivery, project management, and functional/business...

  • IT Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Corning A tiempo completo

    Job SummaryCorning is seeking an IT Technician to provide technical support and maintenance to our manufacturing systems and network infrastructure. The successful candidate will be responsible for troubleshooting and resolving technical issues, installing and configuring hardware and software, and providing excellent customer service to our team members.Key...

  • IT Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Corning Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Technician to join our team at Corning Inc. in Monterrey. As an IT Technician, you will be responsible for providing technical support and maintenance to our network and desktop systems.Key ResponsibilitiesProvide technical support and maintenance to network and desktop systemsInstall, configure, and troubleshoot...

  • IT Support Specialist

    hace 2 semanas

    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure that work together to deliver smart cities and communities. Our commitment to sustainability dates back to 1885, with the...

  • IT Support Specialist

    hace 2 semanas

    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure that work together to deliver smart cities and communities. Our commitment to sustainability dates back to 1885, with the...

  • IT Support Specialist

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    About Johnson ControlsJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the...

  • Sales Support Specialist

    hace 24 horas

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    Unlock Your Potential as a Sales Support Specialist at ABBAbout the Role:We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our global team at ABB. As a Sales Support Specialist, you will play a critical role in providing technical, order, and payment-related assistance to our internal and external customers.Your Key...

  • Senior IT Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completo

    About the RoleWe are seeking an experienced Senior IT Support Specialist to join our dynamic 'Forecast to Produce' Support Team within Danfoss Group Digital & IT. This team plays a crucial role in supporting our existing Enterprise Resource Planning systems, which are instrumental in driving Danfoss forward in its global digitalization and electrification...

  • Electrical Support Specialist

    hace 1 día

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    Unlock Your Potential as a Pre & Post Technical Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Pre & Post Technical Support Specialist to join our team at ABB. As a key member of our global team, you will play a critical role in delivering exceptional customer support and driving business growth.Your Responsibilities:Provide...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Grupo Prodensa A tiempo completo

    Job OpportunityGrupo Prodensa is a leading consulting firm with over 35 years of experience helping foreign investors in the manufacturing industry.Job SummaryWe are seeking a Technical Support Specialist to join our team.ResponsibilitiesProvide on-site and remote technical support for computer equipmentRespond to and resolve technical issuesMaintain and...

  • IT Infrastructure Specialist

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México H&T Electronic Technology Mexico A tiempo completo

    Job Title: IT EngineerAt H&T Electronic Technology Mexico, we are seeking a highly skilled IT Engineer to join our team. As an IT Engineer, you will be responsible for designing, implementing, and maintaining our MES/WMS production system, as well as providing technical support for our headquarters systems.Key Responsibilities:Develop and implement MES/WMS...

  • IT Field Operations Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Johnson Controls International A tiempo completo

    Job SummaryThis position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC's. Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network communication...

  • Electrical Technical Sales Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México ABB A tiempo completo

    {"title": "Electrical Technical Sales Support Specialist", "content": "Job SummaryWe are seeking an experienced Electrical Technical Sales Support Specialist to join our team at ABB. As a key member of our Sales organization, you will provide technical advice and support to customers and sales engineers, ensuring the delivery of technically appropriate and...

  • SAP S4 MM/PP/QM Specialist

    hace 2 días

    Ciudad Apodaca, Nuevo León, México Corning A tiempo completo

    Job Title: IT SAP S4 MM/PP/QM SpecialistCorning is a leading technology company that invents life-changing products using materials science. We are seeking an experienced IT SAP S4 MM/PP/QM Specialist to join our team.Job Summary:The IT SAP S4 MM/PP/QM Specialist will be responsible for supporting enterprise-class applications, including SAP S/4 Private...

  • Administrative Support Specialist

    hace 3 días

    Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Regal Rexnord. As a key member of our Relaciones Laborales department, you will provide administrative support to our team and contribute to the success of our organization.Key ResponsibilitiesProvide administrative support to the...

  • Administrative Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Cfmoto Mexico A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Cfmoto Mexico. The successful candidate will be responsible for providing administrative support to our office, ensuring a smooth and efficient work environment.Key ResponsibilitiesManage office assets, including equipment, supplies, and...

  • Engineering Tools Developer and Support Specialist

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México Schneider Electric Gruppe A tiempo completo

    Job DescriptionJob Title: Engineering Tools Developer and Support SpecialistJob Summary:Schneider Electric Gruppe is seeking a highly skilled Engineering Tools Developer and Support Specialist to join our team. As a key member of our engineering team, you will be responsible for developing and maintaining Engineer to Order (ETO) tools, providing technical...

  • Warranty Specialist II

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    **Job Summary**Johnson Controls is seeking a highly motivated and detail-oriented Warranty Specialist II to join our team. As a key member of our Warranty Administration department, you will play a critical role in supporting the efficient operation of our warranty processes.**Key Responsibilities:**Provide operational support to the Warranty Administration...

  • SAP S4 MM/PP/QM Specialist

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México Corning A tiempo completo

    Job Title: IT SAP S4 MM/PP/QM SpecialistCorning is a leading technology company that invents life-changing products using materials science. We are seeking an experienced IT SAP S4 MM/PP/QM Specialist to join our team.Job Summary:The IT SAP S4 MM/PP/QM Specialist will be responsible for supporting enterprise-class applications, including SAP S/4 Private...