Market Research Sr Analyst

hace 7 días


Ciudad de México, Ciudad de México Citi A tiempo completo

Responsibilities:

  • Support consumer insights projects including cocreation, concept development and validation, and usability testing.
  • Employ the business research model among the key journeys and products.
  • Evolve the different research methodologies and ways to gather consumer feedback for both product and customer experience engagements.
  • Help drive net promoter score and how our products, service and brand impact our progress through customer insights and research.
  • Develop a working theory on how good customer experience impacts our key KPIs (e.g. net promoter score, brand preference, etc.) as well as the business objectives, revenue and cost saves.
  • Manage projects which impact the business to deliver/exceed the business plan.
  • Offer user experience feedback at all phases of the project life cycle from project conception to implementation.
  • Ensure business principles and standards are met for all project engagements.
  • Partner with crossfunctional teams deliver customer insights; monitor project task execution and timeliness adherence.
  • Build relationships across key stakeholders and 3rd party research vendors

Qualifications:

  • 58 years of relevant experience

Education:

  • Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El objetivo del puesto es impulsar, liderar y ejecutar iniciativas que mejoren la experiência del cliente.

A través del entendimiento de _Customer Journeys_ y el análisis exhaustivo de métricas operativas y de negocio, se requiere influenciar a las diferentes áreas de la organización, priorizando la voz del cliente en la asignación de recursos.


La persona que ocupe este rol deberá entender las necesidades de los clientes y las tendencias del mercado para contribuir en el diseño de la experiência e identificar mejoras en los procesos actuales.


Principales responsabilidades del puesto:

  • Mapeo de _Customer Journeys y _procesos para profundizar en las necesidades de los clientes, así como los principales puntos de dolor, tanto de clientes externos, como de clientes internos.
  • Análisis de causas raíz sobre los principales puntos de dolor.
  • Interpretación de información cuantitativa (datos operativos, negocio,) y cualitativa (voz del cliente, encuestas,)
  • Definición, priorización y ejecución de iniciativas de mejora para aumentar el nível de satisfacción de los clientes.
  • Seguimiento y análisis de KPIs de CX y operativos.
  • Gestión de equipos multidisciplinarios.
  • Relacionamiento con diferentes áreas del Banco, priorizando la entrega de resultados a través de la selección, entrenamiento, desarrollo, motivación y empoderamiento.
  • Asesoramiento desde la perspectiva del cliente en los diferentes proyectos que se desarrollen por producto, segmento o canal de la organización.

Requisitos del puesto:

Experiência en:

  • Análisis y visualización de datos
  • Rediseño de procesos (Reingeniería)
  • Mapeo de _Customer Journeys_ e identificación de _Pain Points_
  • Liderazgo de iniciativas y gestión de equipos
  • Canales de servicio bancario
  • Productos de banca de consumo
Inglés 90%

Comportamientos:

- _ Client Obsession_

  • Alto grado de análisis y síntesis
  • Pensamiento abstracto
  • Liderazgo, _Ownership_ e influencia sobre los demás
  • Orientado a resultados, estructura y seguimiento puntual
  • Capacidad de aprendizaje y versatilidad
  • Trabajo en equipo, trabajo bajo presión y manejo de estrés
  • Capacidad de negociación
  • Gestión a diferentes níveles jerárquicos
  • Fuertes habilidades de comunicación
    Job Family Group:
Marketing

-
Job Family:

Market Research

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting

  • Ciudad de México, Ciudad de México Jesica A tiempo completo

    Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles. If you are a candidate either actively looking or just browsing, we highly encourage you to complete the application process as you never know what...


  • Ciudad de México, Ciudad de México IQVIA A tiempo completo

    IQVIA ) is a global human data science company focused on the pharmaceutical and biotechnology industry. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward.We do this via breakthroughs in insights, technology, analytics and human intelligence...


  • Ciudad de México, Ciudad de México IQVIA A tiempo completo

    IQVIA ) is a global human data science company focused on the pharmaceutical and biotechnology industry. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, technology, analytics and human intelligence...


  • Ciudad de México, Ciudad de México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    Senior Research Analyst - North America, Onshore Wind page is loaded Senior Research Analyst - North America, Onshore Wind Apply remote type Hybrid locations Mexico City, MX time type Full time posted on Posted 5 Days Ago job requisition id JR679 In the middle of the energy transition, businesses and governments are faced with significant challenges. But...

  • Market Research Analyst

    hace 1 semana


    Ciudad de México, Ciudad de México Syno International A tiempo completo

    Working at Syno means being placed in a constantly changing environment where you will learn and contribute a lot, while having fun working with people from our different offices and with clients from all over the world.If you are the type of person who wants to work in a fast-growing, international company, _join us_We are looking for someone who is...

  • Market Research Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Ikigai Talent Goup A tiempo completo

    Mexico, Ciudad de MéxicoStart-upUp to 30kMarket ResearchMarket Reserch Manager for International Start-up.Kon'nichiwaWe are managing a Market Research Manager role for a B2B & SaaS Scale-Up company with HQ in Barcelona.The role is for the office based in México City, and the main goal is to report to the Market Research Director of the company, with an...

  • Research Analyst

    hace 7 días


    Ciudad de México, Ciudad de México Wood Mackenzie A tiempo completo

    Company DescriptionWood Mackenzie is the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision-making.Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams...

  • Research Analyst

    hace 7 días


    Ciudad de México, Ciudad de México Wood Mackenzie A tiempo completo

    Company DescriptionWood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams...


  • Ciudad de México, Ciudad de México Yuno A tiempo completo

    We are looking for a Business Market Intelligence Analyst to join our Business Team. At Yuno we are looking to solve the complexity of the online payment's ecosystem. Allowing merchants and commerce to accept payments easily, access a variety of payment services with just one integration, and enable end users to pay easily and securely. ???? About the...


  • Ciudad de México, Ciudad de México Spoton Connection A tiempo completo

    MARKET RESEARCH PROJECT COORDINATOR Remote from Mexico Our client is the number 1 fastest-growing insights technology platform and they are actively seeking a Project Coordinator experienced in Market Research. Become part of a dynamic team driving innovation and empathy in product development, with competitive salaries, flexible paid time off and a...


  • Ciudad de México, Ciudad de México International Data Group, Inc. A tiempo completo

    Overview:Client Production Analyst will prepare deliverables for the clients and mantain the data base.**_Why IDC?_**IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that...


  • Ciudad de México, Ciudad de México Wood Mackenzie Ltd A tiempo completo

    Research Analyst – Battery Storage page is loaded Research Analyst – Battery Storage Apply locations Mexico City, MX time type Full time posted on Posted 7 Days Ago job requisition id JR677 In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is...


  • Ciudad de México, Ciudad de México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    Junior Research Analyst - Energy and Natural Resources page is loaded Junior Research Analyst - Energy and Natural Resources Apply locations MX-Mexico City-Office time type Full time posted on Posted 4 Days Ago job requisition id REF12464A In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace...

  • LatAm Sr Research

    hace 1 semana


    Ciudad de México, Ciudad de México 12639 GSK Consumer Healthcare Singapore Pte. Ltd. A tiempo completo

    LatAm Sr Research (Insights) Manager page is loaded LatAm Sr Research (Insights) Manager Apply locations Mexico City Artz Pedregal Flex time type Full time posted on Posted Yesterday job requisition id Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of...


  • Ciudad de México, Ciudad de México Power Advocate, Inc. A tiempo completo

    Supply Chain Market Research and Data Associate (Risk, Diversity, Emissions) page is loaded Supply Chain Market Research and Data Associate (Risk, Diversity, Emissions) Apply remote type Hybrid locations Mexico City, MX time type Full time posted on Posted 2 Days Ago job requisition id JR188 Wood Mackenzie are the global research, analytics, and consultancy...


  • Ciudad de México, Ciudad de México Diligent Corporation A tiempo completo

    Research Analyst, Internal Analyst GroupDiligent is a prominent leader in modern governance, offering SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering over 1 million users and 700,000 board members and leaders with a comprehensive view of their organization's practices to facilitate better, quicker decision-making, irrespective...

  • Sr. Analyst

    hace 7 días


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Sr. Analyst - Product InsightsIf you're an experienced data analyst who can lead large scale analytics projects, is ready to take on the challenge of managing stakeholder relationships, defining analytics strategy, and driving analytics initiatives, this could be the right job for you.Thomson Reuters is seeking a Senior Analyst, Product Insights for our...

  • Sr. Data Analyst

    hace 1 semana


    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Sr. Data Analyst - Pricing Intelligence page is loaded Sr. Data Analyst - Pricing Intelligence Apply locations Mexico City, MEX time type Full time posted on Posted 2 Days Ago job requisition id R The Opportunity: Avantor is looking for a dedicated and experienced Sr. Data Analyst.A data analyst is responsible for organizing data related to sales numbers,...

  • Actuarial Analyst

    hace 7 días


    Ciudad de México, Ciudad de México WTW A tiempo completo

    Being an Actuarial and Analytics Center (AAC) analyst provides you the opportunity to work on different projects as: Reserving, Capital Modeling, Embedded Value, Pricing and Statistical research. Continuous training on software and actuarial topics by North America and local consultants. This position brings you several options to interact and learn from...


  • Ciudad de México, Ciudad de México Wood Mackenzie A tiempo completo

    Company DescriptionWood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams...