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IT Service Delivery Manager
hace 7 días
IT SERVICE DELIVERY MANAGER
A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.
They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.
ACTIVITIES
- Managing the relationship with teh clients, managing & exceeding expectations
- Single point of escalation for all service-related issues, required to be available for out of hours escalation for critical service impacting issues.
- Delivery Management of value-add services to the customer, delivering on SLA's and KPI's as agreed
- Monitoring and reporting the services financial performance
REQUIRED KNOWLEDGE
- Strong ITIL exposure accompanying certified accreditation preferred but not essential
- Exposure to ServiceNow, O365/Teams/Outlook
- Track record of developing strong client relationships, across all level of an organization and a focus on customer satisfaction and improving services
- 4-5 years of experience in Identity Management
- 4-5 years of hands-on experience with at least one infrastructure technology ( for example; UNIX or Windows or Databases or Mainframe)
- Good organization and planning skills
- Advance Level English
- Technical English is required
- Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated enviroment
- Proactive
- Teamwork
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