IT Service Delivery Manager

hace 7 días


Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

IT SERVICE DELIVERY MANAGER


A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.

They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.


ACTIVITIES

  • Managing the relationship with teh clients, managing & exceeding expectations
  • Single point of escalation for all service-related issues, required to be available for out of hours escalation for critical service impacting issues.
  • Delivery Management of value-add services to the customer, delivering on SLA's and KPI's as agreed
  • Monitoring and reporting the services financial performance

REQUIRED KNOWLEDGE

  • Strong ITIL exposure accompanying certified accreditation preferred but not essential
  • Exposure to ServiceNow, O365/Teams/Outlook
  • Track record of developing strong client relationships, across all level of an organization and a focus on customer satisfaction and improving services
COMPETENCIES, SKILSS AND EXPERIENCE

  • 4-5 years of experience in Identity Management
  • 4-5 years of hands-on experience with at least one infrastructure technology ( for example; UNIX or Windows or Databases or Mainframe)
  • Good organization and planning skills
  • Advance Level English
  • Technical English is required
  • Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated enviroment
  • Proactive
  • Teamwork
#NuvitService

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