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Service Delivery Manager

hace 3 meses

Ciudad de México, Ciudad de México Cognizant A tiempo completo


We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great

Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Delivery Manager

About the Role

We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.

Responsibilities

Team Leadership & Development:

Provide coaching, mentoring, and performance management for assigned PMs.

Foster a collaborative and supportive team environment that promotes learning and development.

Identify and implement opportunities for skill development within your team.

Project Management & Delivery:

Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.

Guide the team in tracking, measuring, and reporting project metrics effectively.

Facilitate regular review meetings with stakeholders for project health evaluation and data validation.

Client Relationship Management:

Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.

Maintain strong relationships with stakeholders by providing clear communication and updates.

Proactively address client concerns and ensure their expectations are met or exceeded.

Process Improvement:

Identify areas for process improvement within the Center of Excellence (CoE).

Develop and implement strategies to streamline operations and enhance team efficiency.

Maintain a knowledge hub for CoE project management resources and training materials.

Operational Excellence:

Lead your team in creating skills inventories and assessments to optimize resource allocation.

Ensure new PMs are well-prepared for client interactions by providing onboarding support and training.

Champion continuous improvement initiatives within the team, promoting best practices.

Qualifications

Bachelor's degree (mandatory).

PMP, Prince2, Lean Six Sigma, Scrum, or SAFe certification (preferred).

10+ years of experience managing project/product life cycles (mandatory).

Proven experience in managing direct reports and fostering employee engagement (mandatory).

Excellent numerical and analytical skills with exposure to technology (preferred).

Excellent written and spoken English. CEFR C1 level minimum.

Excellent interpersonal and client relationship skills.

Ideal Candidate Profile

Personable, approachable, and highly engaged leader who thrives in supporting and motivating a team.

Demonstrates the highest ethical standards and a commitment to continuous learning.

Self-starter with initiative, energy, and a solution-oriented mindset.

Flexible and adaptable to diverse work styles and environments.

Thrives under pressure and delivers results within deadlines.

Possesses strong problem-solving and analytical skills.

Excellent communicator who can articulate complex information clearly and concisely.

Team player who values collaboration and fosters a supportive work environment.

Demonstrates a strong sense of ownership and commitment to achieving team and client goals.

Comfortable working in a fast-paced, global environment.

We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.

Responsibilities

Team Leadership & Development:

Provide coaching, mentoring, and performance management for assigned PMs.

Foster a collaborative and supportive team environment that promotes learning and development.

Identify and implement opportunities for skill development within your team.

Project Management & Delivery:

Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.

Guide the team in tracking, measuring, and reporting project metrics effectively.

Facilitate regular review meetings with stakeholders for project health evaluation and data validation.

Client Relationship Management:

Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.

Maintain strong relationships with stakeholders by providing clear communication and updates.

Proactively address client concerns and ensure their expectations are met or exceeded.

Process Improvement:

Identify areas for process improvement within the Center of Excellence (CoE).

Develop and implement strategies to streamline operations and enhance team efficiency.

Maintain a knowledge hub for CoE project management resources and training materials.

Operational Excellence:

Lead your team in creating skills inventories and assessments to optimize resource allocation.

Ensure new PMs are well-prepared for client interactions by providing onboarding support and training.

Champion continuous improvement initiatives within the team, promoting best practices.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. At Cognizant we believe than our culture make us stronger

Join us now#

BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 345,000 associates around the world.
  • We don't just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.