Specialist, Complex Order Services

hace 1 semana

Azcapotzalco, Ciudad de México AT&T A tiempo completo
At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment.

Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide.

As part of our team, your next big idea could be our newest innovation. Here's your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.

The Specialist, Complex Order Services will be responsible of:

  • Implements sales from order placement through implementation and activation.
  • May assist in setting customer expectations on service delivery dates and work with customer vendors to obtain technical requirements to complete complex orders.
  • Ordering voice, data, and/or local services, with a range of complexity.
  • Ensures quality of service implementation, accurate billing, and customer satisfaction.
  • Works through internal and vendor channels, and with customers to deliver service.
  • Monitors supplier performance through supplier service level obligations to ensure customer satisfaction.
  • May evaluate agreements and contracts and provides customers with recommendations for service improvements and cost minimizations.
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University degree and 2 to 5 years of related experience

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Advanced English skills (oral and written)

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Strong Mobility knowledge, project, and deployment management skills. Customer focus, ability to execute with excellence

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System aptitude

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Working Knowledge.

Shares information, status, needs, and issues with others in order to inform, gain input, and support decision-making. Works with limited supervision

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Follows established procedures

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- **May provide training and guidance to less experienced team members.

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