Team Lead, Professional Services
hace 2 semanas
Team Lead - Professional Services:
Are you passionate about the chance to bring your experience to a world
- class company that is market-leading for both content and technology? If yes, we are looking for you
Join our team This role will lead a high performing team of Product Implementation Specialists who provide world-class support for TAP Professional Services.
This team handles customer contact responsibilities for firms implementing complex software with a focus on technical workstation setup and troubleshooting.
About the Role
In this opportunity as
Team Lead - Professional Services, you will:
- Manage a team of around 8 people with a specific focus in product implementation
- Provide leadership to the team, ensure they are meeting targets for service levels and resolving escalations
- Act as a coach to an agile squad
- Review and analyze tools, processes and working practices to improve the effectiveness and efficiency of staff, and to enable team to deliver best in class service
- Hire and onboard new staff
- Build and maintain effective relationships with internal stakeholders, such as Sales, Product, and Support
About You
You're a fit for the role o you have/are:
- Bachelor's Degree and/or equivalent experience
- 5+ years of experience working in a professional services organization or similar related experience
- Fluent in speaking and writing English, and strong communication skills
- A management style that is collaborative, energetic, and results oriented
- Ability to effectively manage and coach individuals
- Knowledge of the technical troubleshooting preferred
- Capability to work with virtual teams to successfully deliver projects and build relationships
- Superior time management and escalation skills along with ability to work independently
Location:
CDMX
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription and employee incentive programs; resources for mental, physical, and financial wellbeing.
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
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Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
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Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-EG1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.
Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable la
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