Total Customer Satisfaction Operations Director
hace 1 semana
Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility.
If you're willing to contribute and create value for tomorrow's cleaner and smarter mobility, Faurecia is the place to be.
Position Summary:
The Regional Total Customer Satisfaction Operations Director is responsible for ensuring compliance of customer requirements by managing quality policies, standards, procedures, in manufacturing operations while driving and facilitating continuous improvement
Responsibilities:
Build and sustain strong relationships with key decision makers in the customer's supplier quality organizationAdvise top management in relation to strategic decisions regarding timely and effective communication on customer feedback, priorities and issuesEstablish individual yearly objectives to the assigned personnel and keep track of their performance achievementMaintain periodical reporting of KPI's to the Business Group organizationPerforms root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvementsDevelop a mindset of risk management and prevention in the plant (FMEA, control plan, contingency plan, etc.)Evaluate and consolidate plant quality performance of the region (Quality, Non-Quality Cost, TCS Index, Warranty, and Customer Complaints)Enforce the record retention related to production quality data in serial lifeEnsure the effectiveness of Quality fundamentals (IATF 16949, FES, 8 Quality Basics) activities and records through coaching, auditing, and training of the Plant team to meet Customer expectationsDevelop and communicate routine status reports to management as neededHe/She is the voice of the customer inside the plant, but he/she represents Faurecia while visiting the customerAct as single point of contact for customer to implement their requirements across all plantsPropose continuous improvement ideas in business efficiency and cost reductionCapitalizes on knowledge and shares best practices / lessons learned across organization and within the siteFaurecia Group Code of EthicsFaurecia Group Code of ManagementFaurecia Group Environmental PolicyFaurecia Group Quality Policy
All other duties as assigned by the companyPosition SpecificationsAuthorities:Request internal audits to verify the effectiveness and efficiency of the related systems, tools and methods, in serial life ( Faurecia Management System audits, Manufacturing Process audits or Product Safety & Regulatory audits).
Statutory and regulatory requirements (FMVSS, ECE, EEC, CCC, etc.)Quality audit requirements (ISO-9001, IATF-16949, VDA 6.3)APQP, PPAP, FMEA, MSA, SPC, etc.
Advanced skills in Microsoft applications (Excel, Word, Outlook, PowerPoint)
Autonomy and Leadership mindsetCapability to build and manage networkBest practice sharing and improvement mindsetResults oriented with strong written and oral communications skillsAbility to work in a matrix organizationFluent in English.
Bachelor's degree (BS or BA) is desired.
If the candidate has less than a Bachelor's degree, the minimum proven experience in the Automotive industry should be 10-12 years6-8 years of proven Quality function experience in the Automotive industryFaurecia is an Equal Opportunity Employer.
Original jobTotal Customer Satisfaction Operations Director
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