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Technical Support Analyst
hace 2 semanas
We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders.
Your main purpose is to diagnose and resolve both technical and product functional inquiries.You will be responsible for proactive, seamless customer service in response to client service requests received via multiple channels for the assigned product family.
You will collaborate internally with regional departments, deliver exceptional service by investigating, reporting, and documenting customer issues and/or enhancement requests while ensuring that both internal and external stakeholders are updated as appropriate.
Working closely with senior team members, you will actively participate in discussions to optimize the customer experience.If this sounds like an opportunity you are interested in, then we would love to talk to you About You – experience, education, skills, and accomplishments Bachelor's degree or equivalent, relevant work experience3 years of client services or related experience 3 years of experience in a software application support role, or as a systems librarian or other technical librarian roleMust be fluent in English and SpanishIt would be great if you also had..
Proven skills with MS Office Suite of productsHigh analytical abilities and an integrated perspectiveAbility to communicate in both technical and non-technical language with customers and co-workersAbility to learn new software products quickly and to adapt to changes in delivered servicesSelf-motivation and ability to maneuver in a multitasking environmentIndependence, initiative, and ability to learn and follow through on tasksAbility to work under pressureExperience working with libraries or in higher educationFamiliarity with HTML, CSS, SQL and data interchange formats like XML or JSONExperience working with Salesforce or Atlassian JIRA What will you be doing in this role?..
Analyzing customer cases and responding promptly to customers on these cases.Determining which customer cases should be reported to the Rapido development team as defects.
Linking customer cases to existing development defects that match the customer's reported issue.
Handling re-indexing procedures to fix data issues for customers.
Creating defect reports for the Rapido development team's review in Jira.
Providing assistance with 'System Down' issues during normal business hours. About the Team The LATAM Support Team supports Ex Libris' library related products, used by libraries world-wide.
The team consists of analysts in Peru, Chile, Brazil, Colombia and Mexico, and sits within the larger Ex Libris Support Department, part of Clarivate's Customer Care organization.
We support organizations not only from Latin America, but also the Caribbean and other Spanish and Portuguese speaking institutions around the globe.
Join us in this marvelous adventure.Hours of Work Full time, permanent Although duties are typically performed during normal business hours, occasional off-hours may be required Hybrid position At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
We comply with applicable laws and regulations governing non-discrimination in all locations.#J-18808-Ljbffr
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Business Analyst
hace 4 semanas
Gustavo Adolfo Madero, Ciudad de México CodersLink Talent A tiempo completoWe are looking for a Business Analyst/QA for one of our clients that is looking to expand their business in our country.Some of the main responsibilities are to:5+ years of experience as a business analyst with strong expertise in Information systems and software development life cycle and processes. Hands on knowledge with various forms of testing. Highly...
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Business Analyst
hace 2 meses
Gustavo Adolfo Madero, Ciudad de México CodersLink Talent A tiempo completoWe are looking for a Business Analyst/QA for one of our clients that is looking to expand their business in our country.Some of the main responsibilities are to:5+ years of experience as a business analyst with strong expertise in Information systems and software development life cycle and processes. Hands on knowledge with various forms of testing. Highly...
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Cbs Inventory Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoThe CBS Inventory Analyst identify and implement system integrated tracking/reporting opportunities, tools and processes to drive logistics efficiencies and cost savings, execute data collection and generation of periodic reporting requirements to support transportation, warehousing and...
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Online Marketing Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Educacionit A tiempo completoResultados 1 - 8 de un total de 8 registros encontrados Online Marketing Analyst Full Time Tecnología Seleccione hasta 5 Nivel Seleccione nivel Lugar Seleccione provincia Mostrar por página: Ver mas Postularse Marketing y redes sociales con ingles avanzado REF: 28637 atilio amado Se busca empleada para redes sociales, publicidad seo y sem, estrategias de...
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Investment Operations Analyst
hace 2 meses
Gustavo Adolfo Madero, Ciudad de México WTW A tiempo completoThe main role of the Analyst is to support the Post Trade Compliance process within the Operations Internal Control Team, based in the UK and Mexico, by carrying out day-to-day activities undertaken by the team and ensuring all duties are carried out effectively. The role can be varied and includes coordinating and responding to PTC instructions on behalf...
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Investment Operations Analyst
hace 2 meses
Gustavo Adolfo Madero, Ciudad de México Willis Towers Watson A tiempo completoJob DescriptionThe main role of the Analyst is to support the Post Trade Compliance process within the Operations Internal Control Team, based in the UK and Mexico, by carrying out day-to-day activities undertaken by the team and ensuring all duties are carried out effectively.The role can be varied and includes coordinating and responding to PTC...
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Cbs Credit to Cash Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoResume of the Position:Responsibilities include but are not limited to:Loading and posting payment details into SAP Bank interaction for daily Cash Application Customer Statement Reconciliation GL ́s Accounts Reconciliations Post processing exception handling for cash payments Assist...
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Associate Business Process Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoJob Porpouse:What will you do? Understands and applies Information Technology standards to daily support and project implementation activities.procedural problems. Identify and assess new technologies and concepts that can add value to the business Maintain Production Systems reliability...
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Software Development Engineer
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México CodersLink Talent A tiempo completoWe are looking for a Software Development Engineer who specializes in designing, creating, and maintaining software applications and systems.Some of the main responsibilities are to:Testing and Debugging: Ensuring software quality by testing and debugging code to identify and fix issues. Collaboration: Working closely with other team members, such as product...
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Procurement Operations Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoDo you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributionsIf this is how you see your...
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Treasury/cfs Analyst I
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México OWENS CORNING A tiempo completoPURPOSE OF THE JOBProfessional level position responsible for utilizing high quality process improvement techniques to follow a culture of continuous improvement and effectiveness within the C&BA team. This position is accountable for collections of accounts receivable and credit order management for an assigned customer base(s).Provides basic operational...
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Business Process Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoDo you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributionsIf this is how you see your...
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Credit to Cash Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoPosition Purpose:Let's talk about main responsibilities:- Loading and posting payment details into SAP:- Bank interaction for daily Cash Application:- Customer Statement Reconciliation:- GL ́s Accounts Reconciliations:- Post processing exception handling for cash payments:- Assist with...
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Cbs Credit to Cash Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoPosition Purpose:Let's talk about main responsibilities:- Loading and posting payment details into SAP:- Bank interaction for daily Cash Application:- Customer Statement Reconciliation:- GL ́s Accounts Reconciliations:- Post processing exception handling for cash payments:- Assist with...
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Cbs Procurement Operations Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoJob Purpose:Indirect Procurement partner at CBS that will operate the scope of activities in a standard and effective way and identify simplification and efficiency for the operated processes. Become a business partner at CBS that supports the initiatives and objectives of the purchasing...
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Quality Assurance Sr. Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Carter's A tiempo completoBaby Clothing, Kids Clothes, Toddler Clothes | Carter'sEssential Job functionsQuality Assurance functions: Prepares the quality reports for Corporate, including Inspectorio's database maintenance and update. Follows up suppliers' chargebacks with the factories in Asia due to quality related reworks. Serves as liaison with Corporate Quality Assurance about...
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Cbs Order to Invoice Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoThe CBS Order to Invoice Analyst handle the Order to Invoice process within CP Best Practice standards and collaborate with local CDTs on effectively supporting order to invoice fulfilment. Main responsibilities will be handling the non revenue process. Accountable for successful order...
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Cbs Order to Invoice Analyst
hace 2 semanas
Gustavo Adolfo Madero, Ciudad de México Colgate-Palmolive A tiempo completoNo Relocation Assistance Offered Del.Miguel Hidalgo, Mexico City, MexicoJob Summary:The CBS Order to Invoice Analyst handle the Order to Invoice process within CP Best Practice standards and collaborate with local CDTs on effectively supporting order to invoice fulfilment. Main responsibilities will be handling the non revenue process. Accountable for...
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Senior Associate, Cyber Risk
hace 1 mes
Gustavo Adolfo Madero, Ciudad de México Kroll A tiempo completoIn a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think...
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Senior Associate, Cyber Risk
hace 4 semanas
Gustavo Adolfo Madero, Ciudad de México Kroll A tiempo completoIn a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think...