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Microsoft Dynamics Product Support Engineer
hace 2 semanas
Microsoft Dynamics Product Support Engineer
Mexico City, Mexico
fulltime
Key Responsibilities:
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level2/Level3) support to solve the customer issue
- Collaborate with crossgroup peers both proactively and reactively.
- Produce quality documentation.
INDMEX
Tipo de puesto:
Tiempo completo
Horario:
- Turno de 8 horas
Lugar de trabajo:
Empleo presencial
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