Microsoft Dynamics Product Support Engineer

hace 2 semanas


Tláhuac, Ciudad de México Avanciers A tiempo completo
Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client.

Microsoft Dynamics Product Support Engineer

Mexico City, Mexico

fulltime

Key Responsibilities:

  • Ability to take Technical/Functional leadership in one specific product or area of business processes.
  • Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
  • Drive the communication with the customer to ensure the customer has confidence on problem resolution
  • Define and understand the customer issue by creating adequate reproduction scenarios.
  • Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
  • Act as the L2/L3 (Level2/Level3) support to solve the customer issue
  • Collaborate with crossgroup peers both proactively and reactively.
  • Produce quality documentation.

INDMEX

Tipo de puesto:
Tiempo completo

Horario:

  • Turno de 8 horas

Lugar de trabajo:
Empleo presencial

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