Product Support Analyst
hace 3 semanas
- Mexico
- City
- Mexico
- Department
- Global Support
- Job ID
- 3918 Description & RequirementsProvides support assistance to customers, answering complex questions on function and usage of SyteLine product. Serves as primary support liaison between company and customer. Communicate customer feedback to appropriate product development area.
A Day in The Life Typically Includes:
- Serves as primary support liaison between company and customer.
- Respond to customer queries by utilizing product knowledge and/or resource tools to research, followup, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions, while understanding their specific requirements.
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers' relationships.
- Administer customer training on various functions. Documents incidents in required tracking systems.
Basic Qualifications:
- Prior experience working directly with or within a finance or accounting department with an understanding of basic finance and accounting practices.
- Prior customer management experience.
- Full proficiency in English.
Preferred Qualifications:
- Prior customer support experience.
Address:
Montes Urales Norte 505, Col, Lomas de Chapultepec, C.P Ciudad de México.
- About Infor
Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.
Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.- Our Values
Guiding Principles:
integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
- At Infor we value your privacy that's why we created a policy that you can read here.
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