Manager Customer Success Shared Services

hace 7 días


Polanco, Ciudad de México First Advantage A tiempo completo
As Customer Success Manager, you'll be responsible for leading our charge to ensure

our users have an exceptional experience by optimizing Salesforce functionality and

potential add-ons as well as working with our innovation and product teams to create

scalable self-service opportunities for all account-related activities, training, and other

manual activities that we have today. In addition, you'll lead the charge by adopting

Chat, Chatbots and other on-demand tools for Mid-Market customers. You'll lead a

team of shared services customer success reps and work closely with cross-functional

teams to develop and implement strategies that drive a robust digital strategy,

customer satisfaction, retention, and growth which will be measured by KPIs as well

as work deflection measures.

Requirements to apply:

  • Mexican Nationality
  • Strong Salesforce skills specific to process automation and workflows
  • 58 years relevant experience in a B2B account management or service delivery role
REMOTE POSITION.

United States Equal Opportunity Employment:
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