Operation Manager-stori Collections

hace 6 días


Mérida, Yucatán, México Webhelp A tiempo completo
Activities- Lead, audit and support the process of the team in charge.

  • Ensure the correct operation of the Contact center and lead the work team to align processes to accomplish the objectives of the account/program.
  • Track and evaluate the key performance indicators of the operation.
  • Elaborate and submit the KPI reports to the direct leader.


Requirements
  • Advance English Skills. (Fluent conversation)
  • Advance Excel Skills.
  • Experience 3 years in Contact Center. (desired)
  • Experience 3 years as Operations Manager or Operations Coordinator.
  • Administration or economics degree.
  • Management of Key performance indicators.


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