Sr. Customer Supply Chain Specialist
hace 2 semanas
Parenting is demanding, and that's where we come in.
We want to reimagine how brands can make it easier for early stage parents - not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles.
No matter our title or department, at Kids2, our job is to create more tiny wins for parents, so they can create bright futures for their little ones.
We're serious about what we do, AND we love to have fun. Our team is hardworking, entrepreneurial, and passionate about helping families create millions, if not billions of tiny wins.
SUMMARY
The Sr.
Customer Supply Chain Specialist will be based in Santa Fe, Mexico City, MX and is responsible for a portfolio of retail customer accounts that have a significant impact to Kids2 performance.
The Sr.CSCS is the customer-advocate within the Kids2 Global Chain Operations who demonstrates a commitment to developing and maintaining customer relationships through superior customer service within the order-to-cash process.
This position supports accounts located in Mexico and requires bilingual English and Spanish.PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
- Manages customer orders through the Kids2 supply chain to shipment and delivery to customer
- Routinely works with key internal customer stakeholders like replenishment, warehousing, compliance, and inventory to ensure customer is receiving highest levels of service
- Monitors status of all open orders to ensure ontime and infull delivery
- Provides the customer proactive communication regarding order status, logistics issues and action plans meet customer expectations for order delivery. Ensures the sales team and other stakeholders are aligned and informed as needed.
- Key decisionmaking activities include: requesting a later arrival date from the customer, order updates to meet compliance requirements, and proactively actioning master data needs. Collaborates with peers to determine best solutions to support overall customer service needs.
- Assists in the implementation of customer specific programs in conjunction with Sales, Marketing, Warehousing, and key customer contacts.
- Develops relationships and contacts with key customer's supply chain and replenishment organizations. Maximizes meeting with key customers to ensure Kids2 supply chain is aligned to meet customer needs and initiatives.
- Analyzes customer service levels for ontime order processing and on time delivery to customer measures & develops action plans to achieve service level goals. Provides trend analysis of performance, root cause of issues and develops recommendations either internally or to customer for service performance improvement.
- Works with freight carriers and customer transportation team to expedite delivery of orders and determine correct disposition of refused product; works with billing department on any invoicing needs.
- Coordinates the return of refused/discontinued products that insures the most costefficient freight rates.
- Ensures the customer and material master data is synchronized within Kids2's systems and is aligned to meet customer expectations.
- Understands customer's supply chain, and initiates efforts to identify and improve results and processes for Kids2 and the customer.
- Analyzes customer data, order size, order frequency, ontime, customer penalties while looking for trends and opportunities to improve results. Presents analysis findings and recommendations to manager and other stakeholders.
- Development and maintenance of Standard Operating Procedure documentation and training materials in support of customer service and order to delivery process.
- Investigates and performs root cause analysis, facilitates issue resolution supporting best in class customer service through efficient sales order processing, ontime delivery facilitation, and accurate invoicing
- Provides weekly service updates to sales account managers and other stakeholders regarding customer measures and action plans to improve.
- Bilingual English and Spanish required
- 3+ yrs SAP Order to Cash experience required
- Previous customer service, sales or supply chain experience within CPG industry
- Minimum of 5+ years directly applicable experience in addition to a relevant degree or equivalent
- Knowledge of the MX order to customer delivery process and requirements
- B.S. or B.A. degree. (Supply Chain concentration preferred)
- PC literate in Microsoft Office suite of products. Advanced level Excel skills
- SAP Order to Cash
- Excellent written and verbal communication skills
- Strong organization and planning skills
- Strong problem solving and analytical skills
- Ability to work independently receiving mínimal guidance on daily activities
- Ability to build effective work
-
Bolsa de Trabajo Dhl Supply Chain
hace 2 semanas
Tláhuac, Ciudad de México Cedis DHL Supply Chain A tiempo completo_En DHL Supply Chain estamos en busca de tu talento. Forma parte de nuestro equipo de trabajo >> _Somos una empresa líder mundial en la industria de la logística ** O 2 Y 5 6- 1 O- 5 2- O 2- 2 4
-
Surtidor - Almacenista / Dhl Supply Chain
hace 2 semanas
Tláhuac, Ciudad de México Cedis DHL Supply Chain A tiempo completo¿BUSCAS ESTABILIDAD Y OPORTUNIDAD DE CRECIMIENTO?Forma parte de una de las empresas número 1 en logística Contamos con las mejores prestaciones en la industria.CEDIS DHL SUPPLY CHAIN SOLICITA:Surtidor AlmacenistaZona a laborar: Cuautitlán IzcalliHorarios: Lunes a Sábado - (descanso fijo día domingo)rol de 3 turnos (mañana, tarde y noche)OFRECEMOS:...
-
Dir-supply Chain Transformation
hace 2 semanas
Tláhuac, Ciudad de México Kohler Energy A tiempo completoDIR-SUPPLY CHAIN TRANSFORMATIONLocation: MexicoOpportunityLead the Center of Excellence team responsible of driving Supply Chain Transformation initiatives across all Kohler Energy businesses that deliver cashflow goals, supporting operational execution and deliver a best in class on time delivery to the customer. Develop and implement objectives,...
-
Customer Service Specialist
hace 2 semanas
Tláhuac, Ciudad de México Certu Systems A tiempo completoCompany DescriptionJoin an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...
-
Supply Chain Excellence Manager
hace 2 semanas
Tláhuac, Ciudad de México Emma – The Sleep Company A tiempo completoWhat you will do: Constantly raise the bar on supply chain standards and enable performance of suppliers and ops subteams to drive profitability and efficiency Working with the rest of the supply chain excellence team, guaranteeing our supply chain is optimized, constantly challenging status quo on first mile, WH, LM design, location, cost and service...
-
Last Mile Capacity Planning, Ops Supply Chain
hace 2 semanas
Tláhuac, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo5+ years of working cross functionally with tech and non-tech teams experience 5+ years of team management experience 5+ years of cross functional project delivery experience 5+ years of program or project management experience 2+ years of supply chain experience Experience defining program requirements and using data and metrics to determine improvementsThe...
-
Supervisión Sr Sd
hace 2 semanas
Tláhuac, Ciudad de México DHL A tiempo completoSupervisión Sr SD-About DHL Supply ChainAs the world's largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL...
-
Associate Manager, Customer Supply Chain
hace 2 semanas
Tláhuac, Ciudad de México SC Johnson A tiempo completoEl Customer Facing es la cara visible de Supply Chain SCJ ante el cliente. Es responsable de coordinar el abastecimiento del cliente en Cedis y Tiendas, con el objetivo de asegurar los níveles óptimos de stock en las Tiendas, para garantizar las ventas. Para ello deberá implementar diferentes estrategias de abastecimiento, mediante la administración de...
-
Sr. Specialist Order Fulfillment
hace 2 semanas
Tláhuac, Ciudad de México Adidas A tiempo completoPurpose & Overall Relevance for the Organization:Your primary responsibility will be to oversee the delivery of our order book in alignment with sales targets, ensuring that orders are fulfilled according to the customer's needs. You will collaborate closely with various teams including Supply Chain Management (SCM), Distribution Center (DC), Sales Channels,...
-
Sdrm Critical Specialist
hace 2 semanas
Tláhuac, Ciudad de México FCA A tiempo completoSupplier Delivery Risk Management (SDRM) Critical Specialist:Responsible for working with critical suppliers, assisting them in developing short term 'build and ship' plans that supports production at Stellantis assembly and manufacturing plants, while focusing on a long-term recovery plan for critical components.Critical Specialists key task is to prevent...
-
Costumer Service Supply Chain
hace 2 semanas
Tláhuac, Ciudad de México Talento Estratégico A tiempo completoImportante organización que ofrece soluciones tecnológicas en Sistemas de punto de venta para industria hotelera, restaurantera y de entretenimiento busca tu talento: Costimer Service Supply ChainObjetivo:Se encargará de dar el seguimiento y coordinar pedimentos trabajando en las mejoras de los procesos de la cadena de suministro de la organización...
-
Auditor de Operaciones de Almacen
hace 2 semanas
Tláhuac, Ciudad de México DHL Supply Chain A tiempo completoDHL Supply Chain, empresa #1 en almacenamiento y logística a nível global.Solicita " Analista de Operaciones "Zona de Trabajo: Las Animas, TeoloyucanRequisitos: Preparatoria Experiência mínima de 6 meses como auditor Disponibilidad de rol de turnosOfrecemos: Sueldo de $8,300 brutos mensuales Transporte Incluido Prestaciones superiores a la Ley (Aguinaldo...
-
Auditores de Almacen
hace 2 semanas
Tláhuac, Ciudad de México DHL Supply Chain A tiempo completoDHL Supply Chain, empresa #1 en almacenamiento y logística a nível global.Solicita " Auditores de Almacen "Zona de Trabajo: Cuautitlán Izcalli, Tultitlán, San Martin Obispo.Requisitos: Preparatoria Experiência en almacén Disponibilidad de rol de turnosOfrecemos: Sueldo de $8,840 brutos mensuales Prestaciones superiores a la Ley (Aguinaldo 30 días,...
-
Montacarguistas
hace 2 semanas
Tláhuac, Ciudad de México DHL Supply Chain A tiempo completoDHL Supply Chain, empresa #1 en almacenamiento y logística a nível global.Solicita " Montacarguistas Doble Reach y Contrabalanceado "Zona de trabajo: Cuautitlán Izcalli y San Martín ObispoRequisitos: Experiência reciente en manejo de montacargas doble reach y hombre sentado Disponibilidad de rol de turnos No es necesario DC3Ofrecemos: Sueldo de $9,800...
-
Supervisión Sr Sd
hace 2 semanas
Tláhuac, Ciudad de México DHL A tiempo completoAbout DHL Supply Chain:As the world's largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a...
-
Supply Chain Program Manager
hace 2 semanas
Tláhuac, Ciudad de México Google A tiempo completoMinimum qualifications: Bachelor's degree or equivalent practical experience. 1 year of program management experience. Experience working within the supply chain environment such as warehouse, forecasting, logistics, or data analysis.Preferred qualifications: Bachelor's degree in business, logistics, systems engineering, supply chain management or similar. 3...
-
Sr. Specialist Customer Service
hace 2 semanas
Tláhuac, Ciudad de México Adidas A tiempo completoPurpose & Overall Relevance for the Organization:To support the Wholesale business to achieve sales and market strategy objectives To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Key Accounts- Key Responsibilities:Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off...
-
Ayudante General
hace 2 semanas
Tláhuac, Ciudad de México DHL SUPPLY CHAIN A tiempo completoDHL SUPPLY CHAINSOLICITA:AYUDANTE GENERALRequisitos: 3 meses mínimo de experiência en el puesto Disponibilidad de horarioOFRECEMOS: Sueldo : $6500 Mensual brutos Pagos semanales**: Fondo de ahorro 6% Vales de despensa 10% Bono de puntualidad y asistencia Transporte a la central de autobuses Comedor gratuitoROL DE TURNOSZona de trabajo: AxotlanInteresados...
-
Montacarguista
hace 2 semanas
Tláhuac, Ciudad de México DHL SUPPLY CHAIN A tiempo completoDHL SUPPLY CHAINSOLICITA:MONTACARGUISTARequisitos: 1 año mínimo de experiência en el puesto reciente Contrabalanceado Y Doble Reach dirección inversa Raymond Disponibilidad de horarioOFRECEMOS: Sueldo : $ 8700 Pagos semanales**: Fondo de ahorro 6% Vales de despensa 10% Bono de puntualidad y asistenciaROL DE TURNOSZona de trabajo:, MacrocentroInteresados...
-
Montacarguista
hace 2 semanas
Tláhuac, Ciudad de México DHL SUPPLY CHAIN A tiempo completoDHL SUPPLY CHAINSOLICITA:MONTACARGUISTARequisitos: 1 año mínimo de experiência en el puesto reciente Doble Reach dirección inversa Raymond Disponibilidad de horarioOFRECEMOS: Sueldo : $ 9500 mensual brutos Pagos semanales**: Fondo de ahorro 6% Vales de despensa 10% Bono de puntualidad y asistenciaROL DE TURNOSZona de trabajo:, MacrocentroInteresados...
