Sr. Specialist Customer Service

hace 2 semanas


Tláhuac, Ciudad de México Adidas A tiempo completo

Purpose & Overall Relevance for the Organization:

  • To support the Wholesale business to achieve sales and market strategy objectives
To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Key Accounts- Key Responsibilities:

  • Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)
  • Managing the customer order books, ensuring it is always updated according to the customer's and company's needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided (e.g. SASnet, EDI, missing article master data), revising fulfilment vs customer purchase orders, and shifting OB between shipto's
  • Compiling various orderrelated analyses and reports at the request of customers, sales reps or other related internal teams, concerning customer's open order book & order conversion, returns and claims tracking, monitoring of cancellations and credit/delivery blocks, launches, prepack promotions, etc.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
***- JOB TITLE:
  • Sr

Specialist Customer Service- BRAND:
- adidas
  • LOCATION:
  • Mexico City
  • TEAM:
  • Sales
  • STATE:
  • MEX
  • COUNTRY/REGION:
  • MX
  • CONTRACT TYPE:
  • Full time
  • NUMBER:

DATE:

  • Jun 13, 2024


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