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Onsite Support Engineer

hace 3 meses


Saltillo, Coahuila de Zaragoza, México Atos A tiempo completo

Publication Date:

Jan 19, 2023

Ref

No:

466334

Location:

San Nicolas De Los Garza, MX, 66490

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion.

European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.

A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients.

Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space.

Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence.

Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Onsite L2 Support Engineer - Santa Catarina N.L.

Tasks - Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents.

Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system. Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.

Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents.

Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance.

Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions.

Windows 10 and Mac experience is required.


Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work.

Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.