Technical Support Engineer

hace 7 días

Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo
As a member of the Oracle SaaS Cloud Central team, you will be responsible for:
Post-sales technical support of all SaaS Cloud Administrative activities.

This includes, but is not limited to, support of:
Environment refreshes (Moving data from a source environment to a target environment)

Planned and unplanned outagesOracle SaaS Cloud Portal features & functionality Activating & provisioning SaaS Cloud accounts & environmentsIP Allowlisting setup Environment resizing setupLanguage Pack installation setupSaaS account creation & password resetsSign-on problems, including Single Sign On (SSO)VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)Migration related issues from one data center to anotherPartnering with our Cloud Operations & Development teams to provide solutions to customersEducation & Experience:
Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.

0 GPA Or functional degree + technical higher degree2+ years supporting, developing or implementing SaaS products1 – 2 years networking / database administrationRequired Skills:
Understanding of SaaS lifecycle eventsOutstanding analytical skillsUnprecedented customer service skillsMultitasking skills(Portuguese a plus)Career Level - IC2

#J-18808-Ljbffr

  • Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...

  • Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 1-support

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries...

  • Senior Technical Support Engineer

    hace 6 días

    Zapopan, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries...

  • Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Support Engineer Jr

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    What you ́ll do...As a member of the Intelligent Operations team, you will be responsible for: _L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC CustomersThis includes, but is not limited to: Monitor Oracle Cloud Management Dashboards for OCI customers. Acknowledge alerts and inform customers of critical issues....

  • JD Edwards Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As part of the Support team, your main focus is on providing post-sales assistance to Oracle customers, acting as their advocate. You will handle non-technical customer inquiries via phone and electronic channels and assist with technical queries related to our Electronic Support Services. You will be the go-to person for customers, building and nurturing...

  • Ebs Financial Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    Preferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge. ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial...

  • EBS Financial Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    Preferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge. ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial...

  • Ebs Hcm Support Engineer

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an expert...

  • EBS Financial Senior Technical Support Engineer

    hace 3 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionPreferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge.ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal...

  • EBS Financial Senior Technical Support Engineer

    hace 4 semanas

    Zapopan, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Preferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge.ota-ay-mxsupExperience...

  • EBS Financial Senior Technical Support Engineer

    hace 7 días

    Zapopan, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Preferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge.ota-ay-mxsupExperience...

  • EBS Financial Senior Technical Support Engineer

    hace 3 semanas

    Zapopan, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Preferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge.ota-ay-mxsupExperience...

  • Technical Analyst 3-support

    hace 7 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...