Customer Escalations Expert

The Customer Escalation Specialist is a key position within our offices. As a Customer Escalation Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to...

What you'll do: Act as single point of contact to lead high profile customer and partner escalations. Network internally with Sales, Services and Engineering to clearly define the problems that brought the customer into escalation. Assure the internal cross functional team has complete awareness of the triggers that caused the escalation. Oversee remediation...

The SCC Team Coach is responsible for driving strong outcomes for our customers via ensuring our customer facing teams within SCC are achieving their goals. They're a partner to the Team Lead, providing ongoing coaching, data analysis, project support, and daily 'floor leader' responsibilities. This work includes acting as a subject matter/process expert in...

Job Description - Customer Care Coordinatior (008YBP) Customer Care Coordinatior - 008YBP Point of contact for order management issues and escalations Communicate issues, identify process gaps, and/or improvements with the team Commercial Team, Local Logistics and Supply Chain lLanning direct contact Follow up closely on delivery schedule Daily follow...

Remote Work: HybridOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...

Customer Advocate, Customer Success Are you excited about the opportunity to bring your skills to a top-tier company known for its exceptional content and innovative technology? If so, we want you on our team! Join our team as a Customer Advocate, Customer Success (CACS) where you'll play a key role in enhancing customer experience, support, and...

Lyft is committed to building transportation that empowers people to move around their neighborhood and city without owning a car. Specifically, our for solving last mile mobility is to lay the foundation for winning on bikes and scooters.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We...

Job Description SummaryResponsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.Job DescriptionRoles and Responsibilities Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues. ...

Job Description SummaryResponsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.Job DescriptionRoles and Responsibilities Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues. ...

Responsibilities :Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver...

Schneider Electric has an opportunity for a Subject Matter Expert in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of products that...

About the Role In this opportunity as a Customer Advocate, Customer Success , you will: Assist CSEs and GKADs with the client's day-to-day needs, billing support and escalations, order processing and other administrative requests Drive Client Success programs and team enablement with the goal of improving customer experience and outcomes Manage...

What You'll DoDo you have what it takes? Customer Experience (CX) organization is seeking an inspiring leader to manage a team of Technical Consulting Engineers (TCEs) responsible for providing first rate technical support. You will report to a CX Director or Sr. Manager and generally be responsible for a team of 10 to 15 people. You are able to manage for...

Job Summary: Supports the plants in the implementation of the requirements for quality and warranty management.Is responsible for the commercial processing of warranties and supports the contractual coordination with the customer.Has the right to obtain complete information about all quality-relevant processes within Grammer in cooperation with the customer...

Schneider Electric has an opportunity for a Regional Lean Expert in our Rojo Gómez Plant. This is an opportunity to join a manufacturing site that strives to be on the leading edge of technology to drive continuous improvement What do you get to do in this position?Responsible for process improvement projects for a given scope.Areas of expertise: SPS,...

Schneider Electric has an opportunity for a Regional Lean Expert in our Rojo Gómez Plant. This is an opportunity to join a manufacturing site that strives to be on the leading edge of technology to drive continuous improvement What do you get to do in this position?Responsible for process improvement projects for a given scope.Areas of expertise: SPS,...

Schneider Electric has an opportunity for a Regional Lean Expert in our Rojo Gómez Plant. This is an opportunity to join a manufacturing site that strives to be on the leading edge of technology to drive continuous improvement What do you get to do in this position?Responsible for process improvement projects for a given scope.Areas of expertise: SPS,...

Murano Global specializes in assembling and managing dedicated teams of highly skilled technical professionals to augment your inhouse resources. With corporate headquarters in Los Angeles, CA and software development centers in Eastern Europe, Murano offers you the convenience and security of working with a reliable U.S. corporation plus all the benefits of...

Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a...

Gigamon, recently certified as a Great Place to Work, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...