Employee IT Operations On-site

hace 1 semana


Ciudad de México, Ciudad de México DRÄXLMAIER Group A tiempo completo

Objective of the position:

Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards and IT guidelines.

Principal activities:

  • Contribute to the IT on site, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure Systems according to specifications and guidelines, etc.)
  • Advise and instruct colleagues in solving complex inquiries in the area of Office and shop floor.
  • Supervise IT infrastructure in the first level support (e.g. by restarting Servers, etc.)
  • Track local IT jobs and mark detected deviations.
  • Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PCcontrolled machines with the manufacturers, etc.)
  • Process IT Service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, Standards, and IT guidelines.
  • Service Office or shop floor Systems by using remote access or by providing onsite support (e.g. solve incidents on laptops, Office and production PCs, maintain and exchange infrastructure components, etc.).
  • Conduct work packages in IT Service requests and IT and carline projects onsite.
  • Assist in development and maintain the hardware and Software asset management.

Requirements:

  • Professional career: BD Computer Science.
  • Relevant experience: 23 years in IT technical support, network and communication systems working in the automotive environment.
  • English Intermediate.

Technical knowledge:

  • Windows operating Systems.
  • Hardware and network engineering.
  • Hardware troubleshooting and replacement.

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