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Employee IT Operations On-site
hace 1 semana
Objective of the position:
Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards and IT guidelines.
Principal activities:
- Contribute to the IT on site, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure Systems according to specifications and guidelines, etc.)
- Advise and instruct colleagues in solving complex inquiries in the area of Office and shop floor.
- Supervise IT infrastructure in the first level support (e.g. by restarting Servers, etc.)
- Track local IT jobs and mark detected deviations.
- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PCcontrolled machines with the manufacturers, etc.)
- Process IT Service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, Standards, and IT guidelines.
- Service Office or shop floor Systems by using remote access or by providing onsite support (e.g. solve incidents on laptops, Office and production PCs, maintain and exchange infrastructure components, etc.).
- Conduct work packages in IT Service requests and IT and carline projects onsite.
- Assist in development and maintain the hardware and Software asset management.
Requirements:
- Professional career: BD Computer Science.
- Relevant experience: 23 years in IT technical support, network and communication systems working in the automotive environment.
- English Intermediate.
Technical knowledge:
- Windows operating Systems.
- Hardware and network engineering.
- Hardware troubleshooting and replacement.
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