Customer Care Executive

hace 2 semanas


Monterrey, Nuevo León, México Parrot Software A tiempo completo

Responsabilidades

  • Atender el 100% de las llamadas y correos asignados de los clientes en tiempo y forma.
  • Cumplir con el tiempo de resolución completa menor de 12 horas.
  • Mantener la satisfacción del cliente en cada interacción en >95%.
  • Mantenerse actualizado en los procesos, herramientas y funcionalidades de la solución para brindar soluciones de calidad a nuestros clientes.
  • Documentación de casos en canales adecuados para identificar áreas de oportunidad en el producto.
  • Resolver cada incidencia con una alta calidad de servicio, coherencia en la resolución y registro correcto en las herramientas.
  • Propiedad e independencia en la resolución de casos técnicos y administrativos.



¿Que necesitas?


  • Ubicación MTY
  • Experiência en soporte técnico 6 meses
  • Conocimiento intermedio de excel
  • Nível superior en ingeniería en sistemas o TICS o equivalente
  • Conocimiento avanzado de sistemas Windows y Android
  • Comprensión en instalación y funcionamiento de hardware y redes
  • Conocimiento de configuración de impresoras térmicas
  • Conocimiento de uso de software de punto de venta. (deseable)
  • Experiência en el uso de Zendesk (deseable)



¿Que buscamos?


  • Perfil orientado en resolución de problemas, atención al detalle y servicio al cliente.
  • Excelente habilidad de comunicación oral y escrita.
  • Adaptación al cambio constante.


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