Customer Care Executive
hace 2 semanas
Responsabilidades
- Atender el 100% de las llamadas y correos asignados de los clientes en tiempo y forma.
- Cumplir con el tiempo de resolución completa menor de 12 horas.
- Mantener la satisfacción del cliente en cada interacción en >95%.
- Mantenerse actualizado en los procesos, herramientas y funcionalidades de la solución para brindar soluciones de calidad a nuestros clientes.
- Documentación de casos en canales adecuados para identificar áreas de oportunidad en el producto.
- Resolver cada incidencia con una alta calidad de servicio, coherencia en la resolución y registro correcto en las herramientas.
- Propiedad e independencia en la resolución de casos técnicos y administrativos.
¿Que necesitas?
- Ubicación MTY
- Experiência en soporte técnico 6 meses
- Conocimiento intermedio de excel
- Nível superior en ingeniería en sistemas o TICS o equivalente
- Conocimiento avanzado de sistemas Windows y Android
- Comprensión en instalación y funcionamiento de hardware y redes
- Conocimiento de configuración de impresoras térmicas
- Conocimiento de uso de software de punto de venta. (deseable)
- Experiência en el uso de Zendesk (deseable)
¿Que buscamos?
- Perfil orientado en resolución de problemas, atención al detalle y servicio al cliente.
- Excelente habilidad de comunicación oral y escrita.
- Adaptación al cambio constante.
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