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Account Services Expert
hace 1 semana
We're hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Account Services Expert
What you'll do:
Preferred experience:
- Responsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription management
- Meet and exceed Customer Support service level goals and KPIs
- Partner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customer
- Provide critical feedback related to improvements of the product and tools to impact customer experience
- Promote products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs
- Basic Qualifications
- College degree or relevant work experience
- 1+ years of Subscription or Sales Support including account maintenance, billing/contract, and admin tasks
- Effective communication skills ability to communicate in written & verbal forms, with audiences that include customers, peers, and occasional executive leadership
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Ability to collaborate with peers across the organization without friction
- Ability to communicate a complex or technical issue in a clear & concise manner
- High level of attention to detail and ability to pivot in uncertain situations
- Preferred Qualifications
- Multilingual supported languages
- Professional experience within relevant industries for provides solutions
- Experience with or basic understanding of SaaS
- Ability to review, understand, and resolve complex issues
Why Cognizant?
- Improve your career in one of the largest and fastest growing IT services providers worldwide_
- Receive ongoing support and funding with training and development plans_
- Have a highly competitive benefits and salary package_
- Get the opportunity to work for leading global companies_
- We are committed to respecting human rights and build a better future by helping your minds and the environment _
- We invest in people and their wellbeing. _
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered._
- At Cognizant we believe than our culture make us stronger_
- Join us now_
Employee Status :
Full Time Employee
Shift :
Day Job
Job Posting :
Jan
**About Cognizant
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