Regional End User IT Operations Manager
hace 2 semanas
The Role
Quality Assure the delivery of Workplace Technology services to WTW, including technology platforms, processes, and colleague experience Accountable for the delivery of Workplace Technology services and support through a global Managed Service Provider and strategic service partners Coordination of strategic Workplace Technology change delivery activities, through Local office Technology Refresh and BAU projects to ensure an orderly transition of change into standard operations and support arrangements Partner with End User and Collaboration technology owners and other key stakeholders to articulate service challenges and business requirements to drive technology service capability enhancements. Identify trends and performance gaps to drive Continued Service Improvement activities. Manage vendors and service partners providing Workplace Technology services to ensure consistent alignment to service levels, standards and expectations. Ensure coordination of major incidents and problem investigations are appropriately owned and managed Ensure the completion of Root Cause Analysis activities are performed by the relevant vendors. Work with Procurement and Finance teams to contribute towards and support appropriate financial mechanisms for vendor provided Workplace Technology services. Conduct regular Service Reviews with key vendors and stakeholders Escalate service risks to Technology and Business Operations leadership, as appropriateTechnology Areas
Conferencing and broadcasting Enterprise Voice Meeting space technology Print In-office desk/workstation technologiesAreas of Responsibility
In-office Colleague experience Delivery of technology through LOTR Project delivery Service performance management Vendor management Service improvement Best practices and adoption Operational Acceptance-
Regional End User IT Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Willis Towers Watson A tiempo completoThe RoleQuality Assure the delivery of Workplace Technology services to WTW, including technology platforms, processes, and colleague experience Accountable for the delivery of Workplace Technology services and support through a global Managed Service Provider and strategic service partners Coordination of strategic Workplace Technology change delivery...
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