![Marriott International, Inc](https://media.trabajo.org/img/noimg.jpg)
Supervisor-at Your Service
hace 1 semana
Número de Empleo
Categoría de Empleo Rooms & Guest Services Operations
Ubicación Riviera Maya Mexico EDITION, One Marriott Drive, Riviera Maya, Quintana Roo, Mexico VER EN MAPA
Horario Full-Time
¿Ubicación remota? N
¿Reubicación? N
Tipo de Posición Non-Management
Descripción del Trabajo
Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes.
Contactar a la persona o al departamento apropiados para resolver las llamadas, las solicitudes o los problemas de los huéspedes.
Hacer un seguimiento y asegurarse de que las solicitudes que hayan quedado pendientes sean resueltos. Informar a los huéspedes cualquier mensaje que hayan recibido. Verificar y reajustar la facturación. Manejar la terminal de central telefónica.Vigilar las líneas ocupadas o que no han sido atendidas, mantenerse en contacto con las personas que esperan en línea para actualizar su estado, tomar mensajes.
Activar y desactivar la luz indicadora de la habitación de los huéspedes.Transferir a los huéspedes que tengan problemas con el acceso a Internet a la línea de atención al cliente del proveedor del servicio.
Brindar ayuda a las personas que realizan llamadas con la tarjeta de crédito, la tarjeta telefónica y con las llamadas de larga distancia, de cobro revertido, internacionales y de persona a persona.
Registrar en la computadora las solicitudes, los incidentes, los ajustes y las fichas de sugerencias a fin de que se pueda hacer un seguimiento adecuado y obtener la documentación correspondiente.
Brindar indicaciones e información a los huéspedes sobre la manera de llegar a destinos y ofrecer información sobre el hotel.
Asistir a la gerencia en la capacitación, programación, evaluación motivación y entrenamiento de los empleados y servir como modelo o mentor departamental.
Cumplir con todas las políticas y los procedimientos de la compañía; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.
Recibir y reconocer a los huéspedes de acuerdo con los estándares de la compañía, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los huéspedes con aprecio genuino.
Hablar utilizando un lenguaje claro y profesional; preparar y revisar los documentos escritos de manera exacta y completa; atender los teléfonos utilizando el protocolo adecuado.
Cultivar y mantener relaciones laborales positivas y apoyar al equipo para alcanzar los objetivos comunes. Asegurar el cumplimiento de los estándares de calidad. Ingresar y localizar información mediante la utilización de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
EDITION Hotels combina el genio visionario del hotelero de establecimientos de estilo boutique Ian Schrager, la prestación de servicios de un hotel de lujo de clase mundial y el alcance global de Marriott International para crear una experiência totalmente novedosa en el mundo de la hospitalidad.
elegancia con personalidad, perfeccionismo con individualismo y confort con carisma y encanto.
La marca se dirige a clientes sofisticados e informados que entienden la calidad, la originalidad, el diseño y la excelencia del servicio, pero que lo quieren sin limitaciones, rompiendo los límites de las convenciones y exigiendo actitudes y sensaciones envueltos en un paquete que muestra lo excepcional.
Para crear esta experiência mágica, te necesitamos.Buscamos a personas extrovertidas e increíbles que deseen trabajar en un lugar inspirador que les desafíe y les haga sentir orgullosas de venir a trabajar.
Un lugar donde el servicio viene del corazón, no de un manual. Un lugar que ofrece un espectáculo teatral sin fin que continuamente deleita y asombra a todos los huéspedes.Te invitamos a unirte al equipo. Al unirte a EDITION, te unes a una cartera de marcas con Marriott International.
Estarás donde puedes llevar a cabo tu mejor trabajo,
**comenzar
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Agente de Reservaciones
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Riviera Maya, Quintana Roo, México Marriott International, Inc A tiempo completoJob Number Job Category Human ResourcesLocation Riviera Maya Mexico EDITION, One Marriott Drive, Riviera Maya, Quintana Roo, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Verify training and development activities are linked to the organization's mission and vision. Assist with development and learning delivery of...
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Riviera Maya, Quintana Roo, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Riviera Maya Mexico EDITION, One Marriott Drive, Riviera Maya, Quintana Roo, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets....
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Riviera Maya, Quintana Roo, México Hyatt Corporation A tiempo completoFront Office Assistant Manager Andaz Andaz Mayakoba MX - ROO - MayakobaReservationsEntry Level ManagerFull-timeReq ID: MAY000599Local Summary As the Assistant Front Office Manager, you'll support the efficient operation of our front desk and guest services. Your functions will include assisting in overseeing check-in/check-out procedures, managing...
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Riviera Maya, México Marriott International, Inc A tiempo completo**Job Number** 23141339 **Job Category** Rooms & Guest Services Operations **Location** Riviera Maya Mexico EDITION, One Marriott Drive, Riviera Maya, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns....
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Head Bartender
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Coordinador(a) de Entrenamiento
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Camaristas
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Dir-rooms-a
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Front Desk Agent
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Agente de Reservaciones
hace 3 semanas
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Spa Director
hace 2 meses
Riviera Maya, México Rosewood Hotel Group A tiempo completo**Job Description**: Press space or enter keys to toggle section visibility GENERAL JOB FUNCTION: The Spa Director is responsible for the operation concerning the department. It is primarily responsible for supervising the proper operation of the Spa in order to achieve maximum satisfaction to the guests. SCOPE Broad understanding of the concept Spa and...
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Guest Experience
hace 3 semanas
Riviera Maya, México Marriott International, Inc A tiempo completo**Job Number** 23141344 **Job Category** Rooms & Guest Services Operations **Location** Riviera Maya Mexico EDITION, One Marriott Drive, Riviera Maya, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...
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Rooms Controller
hace 3 semanas
Riviera Maya, México Marriott International, Inc A tiempo completo**Job Number** 23141330 **Job Category** Rooms & Guest Services Operations **Location** Riviera Maya Mexico EDITION, One Marriott Drive, Riviera Maya, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever possible....