Salesforce Service Manager Bilingüe

hace 1 semana

Monterrey, Nuevo León, México Northware Software Development A tiempo completo

Descripción del puesto:

Your life at...

  • You will be a service manager on SFDC development and support projects with multiple team members.
  • Handle Support operations, Problem Management, Resource Management and Risk Management.
  • Own and successfully track escalation procedures, incident management, and other disciplines related to service delivery
  • Create review and circulate the quality audits and metrics related to service delivery
  • Lead and drive Process Improvement initiative leveraging latest technologies.

Requisitos:

Knowledge, Skills, and Abilities:

  • Experience in managing 24x7 work model of IT Application Support with legacy and digital apps and other IT Programs to deliver within Schedule, Cost & Quality at least with 10+member team
  • Well versed with ITIL processes and able to design and implement a service life cycle.
  • Well versed with quality audits and metrics related to service delivery
  • Responsible for Service management with consistent high level quality
  • Expectational customerfacing skills, expertise in people management and ability to lead large diverse teams.
  • Good experience in driving Process Improvement initiative leveraging latest technologies.
  • Good Experience in Customer Interaction and Managing stakeholders and submit periodic project status reports to confirm project progress to the customer.
  • Proficiency in Support operations handling, Problem Management, Resource Management and Risk Management.
  • Indepth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Experience in project level activities of handling PMR, Audits and budget handling.
  • Retail domain experience is good to have
  • Good understanding of Project, Program and Financial management
  • Coach and Mentor, the Project leads
  • Readiness to demonstrate proactive mind set
  • Excellent verbal and written communication skills
certifications from one or more areas below

  • ITIL Foundation or equivalent
  • SFDC-Admin
  • PMP or equivalent
  • Scrum Master/Equivalent
  • Service management (any certificate course)

Beneficios:

Contratación de planta NO PROYECTO

Prestaciones de ley y superiores

Inglés avanzado oral (se harán evaluaciones)

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