Senior Principal Customer Success Manager
hace 1 semana
We're helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer.
As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with Oracle Cloud customers and guide them through their cloud lifecycle to accelerate business value and return from their investment.
Customer Success Managers drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers.
Customer Success Managers specialize across lines of businesses, cross-functional competencies, and/or industries.They align at executive and key business stakeholder levels, building and fostering strong relationships to help customers progress on their customer journey.
Customer Success Managers align customer goals, KPIs, and business objectives with Oracle's product functionality and strategy to help drive adoption and expand product usage.
Building and foster relationships with key customer stakeholders (executives, business & IT leaders, influencers, and decision makers) to solidify our partnership and commitment.
- Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers.
- Demonstrate a level of drive, accountability, and resourcefulness to effectively manage an assigned book of business in a fastpaced and somewhat ambiguous environment ensuring that deliverables, results, and deadlines are achieved.
- Have a holistic overview of a portfolio of specific/key projects within a specific client to develop knowledge and a clear understanding of customer plans, goals, and desired outcomes of their Oracle Cloud solution investment.
- Leverage Oracle's Customer Success methodology to partner with customer stakeholders to understand their goals/KPIs, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
- Drive customer implementation towards success with healthy partner interaction and work with Alliances and Channels making sure the involved partners are focusing on customer success; raise in timely manner when there is any deviation.
- Proactively, handson and customerfacing to identify risks and work with the account team to get projects on the right track and reacting promptly and effectively to early warning signs within this portfolio.
- Effectively collaborate, influence, and take the lead in crossfunctional engagements within Oracle. Be the internal advocate for the customer across the organization including Global Customer Success Services, Sales, Support, and Product Development while expertly prioritizing, driving ownership, and delivering desired outcomes for your customers.
- Understand the organizational structure of the customer, identifying the areas that present deep strategic partnership opportunities. Build and grow multiple relationships across a customer's organization, and their implementation partners.
- Guide a customer on organizational strategy, governance and change management best practices based on customer needs.
- Build greater advocacy and referenceability of your customers.
- When appropriate, identify additional Oracle services, expansion opportunities, and advisory experts needed to drive incremental success.
- Oracle Cloud (SaaS) functional and/or technical expertise. Strong knowledge of Oracle Cloud products, features, capabilities, and best use is highly desired.
- 5+ years of proven experience in SaaS Implementations.
- Proven ability to utilize a cloud lifecycle methodology focused on reviewing implementation project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance (PMI Project Management Professional (PMP) Certification or similar highly desired)
- Bachelor's degree in business or other related degree and/or equivalent years of experience.
- English language proficiency
- Being a selfstarting, entrepreneurial, selfmanaging. Ability to work effectively with and through a matrix and a virtual organization, requiring management through influencing, based upon trust and leadership skills.
- Proven track record of successfully establishing trustful relationships with senior leadership and executivelevel key stakeholders within the Oracle cross Line of Business organization and customers and partners outside the Oracle organization.
- Indepth knowledge in one or more lines of businesses, crossfunctional competencies, or industry related experience.
- Strong presentation skills (we
-
Senior Principal Customer Success Manager
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoOracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer. As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with...
-
Senior Principal Customer Success Manager
hace 7 días
Zapopan, Jalisco, México Oracle A tiempo completoOracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer. As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with...
-
Senior Principal Customer Success Manager
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoOracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer. As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with...
-
Junior Customer Success Manager APAC
hace 3 semanas
Zapopan, Jalisco, México Canonical A tiempo completoThe role of a Junior Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
-
Junior Customer Success Manager APAC
hace 1 mes
Zapopan, Jalisco, México Canonical A tiempo completoThe role of a Junior Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
-
Principal Project Manager
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoThe Project Manager plays a pivotal role in steering the implementation of NetSuite, adhering to the Suite Success methodology. The primary responsibility is to ensure that the project delivery is in alignment with the agreed scope, timeline, and budget, with a strong emphasis on customer satisfaction. This encompasses understanding and managing client...
-
Senior Principal Functional Consultant
hace 1 semana
Zapopan, Jalisco, México Ll Oefentherapie A tiempo completoAre you ready to boost your career with the original cloud company? Since 1998, Oracle NetSuite has been dedicated to providing a dynamic, unified application suite that offers leaders a comprehensive insight into their business. Our team is expanding, and we're seeking individuals like you to help us create a global impact.As the premier cloud business...
-
Principal Project Manager
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoThe Project Manager plays a pivotal role in steering the implementation of NetSuite, adhering to the Suite Success methodology. The primary responsibility is to ensure that the project delivery is in alignment with the agreed scope, timeline, and budget, with a strong emphasis on customer satisfaction. This encompasses understanding and managing client...
-
Principal Project Manager
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoThe Project Manager plays a pivotal role in steering the implementation of NetSuite, adhering to the Suite Success methodology. The primary responsibility is to ensure that the project delivery is in alignment with the agreed scope, timeline, and budget, with a strong emphasis on customer satisfaction. This encompasses understanding and managing client...
-
Resource Portfolio Manager
hace 7 días
Zapopan, Jalisco, México Oracle A tiempo completoThe Resource Portfolio Manager (RPM) role will be responsible for staffing and resourcing customer-facing Services engagements. You will be responsible for leading the process for resource tracking and allocation across Oracle consulting engagements, ensuring the right fit of consultant capabilities against customer needs, and working to ensure the...
-
Senior Principal Functional Consultant
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud...
-
Senior/Principal Java J2EE
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionPrincipal Java, J2EE & PLSQL DeveloperWhy Choose Oracle Fusion ERP?Are you excited about joining the Oracle core product development team that works on the top ERP Cloud globally using Java/DB technology? Oracle offers the most comprehensive, open, and integrated SaaS service for Midsize, Large, and Global Enterprises, covering ERP, HCM, and...
-
Senior/Principal Java J2EE
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionPrincipal Java, J2EE & PLSQL DeveloperWhy Choose Oracle Fusion ERP?Are you excited about joining the Oracle core product development team that works on the top ERP Cloud globally using Java/DB technology? Oracle offers the most comprehensive, open, and integrated SaaS service for Midsize, Large, and Global Enterprises, covering ERP, HCM, and...
-
Senior Program Manager
hace 7 días
Zapopan, Jalisco, México Oracle A tiempo completoAs Senior Program Manager you will be able for understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement...
-
Senior Principal Functional Consultant
hace 1 semana
Zapopan, Jalisco, México Mygwork A tiempo completoDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud business system,...
-
Senior/Principal Java J2Ee
hace 1 semana
Zapopan, Jalisco, México Ll Oefentherapie A tiempo completoPrincipal Java, J2EE & PLSQL DeveloperWhy Joining Oracle Fusion ERP?Are you ready to join Oracle core product development team working on the global leader of ERP Cloud using Java/DB technology?Oracle provides the world's most complete, open, and integrated SaaS service for Midsize, Large and Global Enterprise including ERP, HCM, and CX besides its PaaS and...
-
Senior Principal Functional Consultant
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud business system,...
-
Senior Principal Functional Consultant
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud business system,...
-
Senior Principal Functional Consultant
hace 1 semana
Zapopan, Jalisco, México Mygwork A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing,...
-
Senior Principal Functional Consultant
hace 7 días
Zapopan, Jalisco, México Oracle A tiempo completoJob Description Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud...