Senior Principal Customer Success Manager

hace 4 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer. As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with Oracle Cloud customers and guide them through their cloud lifecycle to accelerate business value and return from their investment. Customer Success Managers drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers.

Customer Success Managers specialize across lines of businesses, cross-functional competencies, and/or industries. They align at executive and key business stakeholder levels, building and fostering strong relationships to help customers progress on their customer journey.

The ideal Customer Success Manager will possess Oracle Cloud solution knowledge and skills that enable them to be a problem solver always looking for innovative approaches and solutions. You enjoy rolling up your sleeves and taking on challenges with a hands-on approach. You have a passion for customer success across customers lifecycle (onboarding, implementation, post go-live, product adoption and value realization) building relationships that blossom into trusted partnerships. You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. Entrepreneurial minded with sound judgment and can navigate complexity. You are a highly collaborative teammate who can navigate different personalities, work well with others, and share lessons learned, and knowledge gained from project experience. You take ownership of your success as well as those around you, modeling integrity and accountability with colleagues and customers. You excel in a fast-paced environment, working as a customer's internal advocate to remove obstacles that may impede a customer's experience with Oracle.

Customer Success Managers align customer goals, KPIs, and business objectives with Oracle's product functionality and strategy to help drive adoption and expand product usage.

Career Level - IC4

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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