Technical Support

hace 1 semana


Aguascalientes, Aguascalientes, México Valce Talent Solutions A tiempo completo
diverse group of people from different backgrounds and be able to listen to theirneeds to then translate those needs to the software

Responsibilities:

  • Conducting client discovery calls to gather client requirements.
  • Designing, developing, deploying, and testing solutions for clients.
  • Providing ongoing support, professional services, and consulting to clients.
  • Providing Level 1 and Level 2 technical support to clients by responding tohelp desk calls and tickets.
  • Conducting inperson and virtual training sessions for clients.
  • Deliver platform demonstrations for sales prospects.
  • Working with clients and the development team to identify platform bugs andenhancements.

Required skills:

  • Passion for providing outstanding customer service
  • Experience in SaaS preferably or SAP
  • Process analysis and development expertise
  • Exceptional presentation skills, strong verbal and written communication skills
  • Exceptional interpersonal skills.
  • Ability to present ideas in a clean, userfriendly way.

Preferred skills
  • Ability to work independently, as well as follow direction/instruction, aswarranted
  • Proven ability to quickly learn all aspects of technical software product
  • Desire to learn new technologies and proactiveness
  • Demonstrated ability to work collaboratively and cross organizationally with adiverse team
    Education:
  • B.
S. or B.A. degree Preferred majors: Business Management, Engineering,Computer Science
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