Technical Support
hace 1 semana
Responsibilities:
- Conducting client discovery calls to gather client requirements.
- Designing, developing, deploying, and testing solutions for clients.
- Providing ongoing support, professional services, and consulting to clients.
- Providing Level 1 and Level 2 technical support to clients by responding tohelp desk calls and tickets.
- Conducting inperson and virtual training sessions for clients.
- Deliver platform demonstrations for sales prospects.
- Working with clients and the development team to identify platform bugs andenhancements.
Required skills:
- Passion for providing outstanding customer service
- Experience in SaaS preferably or SAP
- Process analysis and development expertise
- Exceptional presentation skills, strong verbal and written communication skills
- Exceptional interpersonal skills.
- Ability to present ideas in a clean, userfriendly way.
Preferred skills
- Ability to work independently, as well as follow direction/instruction, aswarranted
- Proven ability to quickly learn all aspects of technical software product
- Desire to learn new technologies and proactiveness
- Demonstrated ability to work collaboratively and cross organizationally with adiverse team
Education: - B.
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