Tech Support Agent Monday to Friday Apply Today

hace 2 semanas


Monterrey, Nuevo León, México ContactPoint360 A tiempo completo

Join our CP360 Family, today

From Maple Leaf to Monterrey:
Proudly Monterrey, Uniquely Canadian.


Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together

Who We Are:

Welcome to ContactPoint 360, the world's fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.


With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.


Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values.

As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.


Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team.

Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.


Our Purpose:


Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.


Overview

Responsibilities

  • Listen attentively to partner needs and concerns and accurately document support interactions.
  • Participate in monitoring and answering dealer inquiries through the technical forums.
  • Participate in products beta opportunities and providing feedback.

Qualifications

Required Qualifications

  • High School diploma or equivalent.
  • 1 Year Customer Service Experience.
  • Ability to show technical aptitude and troubleshooting.
  • Enthusiasm for the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)

Preferred Qualifications

  • Advanced degree in a technical field.
  • Experience installing or troubleshooting surveillance or security products.
  • Professional experience installing or troubleshooting power management systems (UPS, surge suppression, etc.)
  • Professional experience installing or troubleshooting other technical products or services such as audio video equipment, network equipment, etc.
  • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations
  • Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.
  • Experience documenting cases in Salesforce.
  • Previous call center experience in customer service or technical support.

What we offer:

  • Great base salary plus bonuses up to $22,000 per month
  • Law Benefits
  • Life Insurance
  • Pantry Vouchers
**Maple Leaf to Monterrey: Join Our Canadian-Inspired Team
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