Telemarketing Project Analyst

Job Description - Telemarketing Project Analyst

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As a member of the Telemarketing Development Team, you will work with your local leader and team members as part of International Commercial Services. The Telemarketing Team is responsible to maintain, grow and develop our corporate client's business through aligning and implementing commercial strategies, marketing campaigns, operational process, vendor alignment and efficiency, as well as co-working with legal, compliance, finance and risk areas.

Responsibilities:

· Our Telemarketing Project Analyst will report to reports directly to our Telemarketing Development Manager

· Accountable for leading end-to-end project management of different initiatives, including all project activities that will meet internal and external customers.

· Collects, analyzes and reports management data to support decisions on day-to-day operations, strategic planning and specific business performance issues and improvements.

· Influence the management team to identify opportunities to improve processes and achieve the area goals and reach efficiencies.

· Maintain and develop strong working relationships with key stakeholders and other partners to share project data and deployment of best practices.

· Drive, plan and track implementations of processes, procedures and policies.

· If required, this role will contact clients under special requirements with a growth mindset resolution orientation.

· Responsible for analysis and interpreting call-center data as well as finding efficiencies.

· Responsible for providing reporting and analytical support for ICS portfolio.

· Encouraged to understand needs and identifyopportunities for new business.

· Shown experience balancing multiple priorities with strong attention to detail and excellent follow-up skills.

· Strong organizational skills with the ability to balance multiple activities and timelines.

Minimum Qualifications

· Ability to effectively collaborate and influence across multiple business groups and functions to drive business decisions and meet shared goals.

· Analytical thinking.

· Proficient in MS Word, Excel, PowerPoint.

· Must have ability to effectively communicate verbally and in writing in Spanish and English across different levels of the organization.

· Ability to challenge status quo and influence without direct authority.

· Desire to work in a rapidly changing environment and deal with ambiguity and utilize change management principles to drive results.

· Proven Project Management skills, leading strategic & tactical projects.

· Desired sales experience.

Preferred Qualifications

· Strong communication and interpersonal skills

· Passion, energy, personal accountability and a desire to learn and grow.

· Demonstrated ability to learn quickly with a willingness to continuously improve.

· Ability to work well under pressure, adapt to changing circumstances.

· Proven experience within areas such as Servicing, Product or Operations.

· Demonstrated project management, organization and planning skills, taking projects from planning and mobilization through execution and delivery.

· Proven ability to take complex information and translate it into clear communications.

· Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

· Aptitude for managing multiple and changing priorities efficiently.

· Good understanding of call center management principles and call delivery principles.

Minimum Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Description

As a member of the Telemarketing Development Team, you will work with your local leader and team members as part of International Commercial Services. The Telemarketing Team is responsible to maintain, grow and develop our corporate client's business through aligning and implementing commercial strategies, marketing campaigns, operational process, vendor alignment and efficiency, as well as co-working with legal, compliance, finance and risk areas.

Responsibilities:

· O ur Telemarketing Project Analyst will report to reports directly to our Telemarketing Development Manager

· Accountable for leading end-to-end project management of different initiatives, including all project activities that will meet internal and external customers.

· Collects, analyzes and reports management data to support decisions on day-to-day operations, strategic planning and specific business performance issues and improvements.

· Influence the management team to identify opportunities to improve processes and achieve the area goals and reach efficiencies.

· Maintain and develop strong working relationships with key stakeholders and other partners to share project data and deployment of best practices.

· Drive, plan and track implementations of processes, procedures and policies.

· If required, this role will contact clients under special requirements with a growth mindset resolution orientation.

· Responsible for analysis and interpreting call-center data as well as finding efficiencies.

· Responsible for providing reporting and analytical support for ICS portfolio.

· Encouraged to understand needs and identifyopportunities for new business.

· Shown experience balancing multiple priorities with strong attention to detail and excellent follow-up skills.

· Strong organizational skills with the ability to balance multiple activities and timelines.

Minimum Qualifications:

· Ability to effectively collaborate and influence across multiple business groups and functions to drive business decisions and meet shared goals.

· Analytical thinking.

· Proficient in MS Word, Excel, PowerPoint.

· Must have ability to effectively communicate verbally and in writing in Spanish and English across different levels of the organization.

· Ability to challenge status quo and influence without direct authority.

· Desire to work in a rapidly changing environment and deal with ambiguity and utilize change management principles to drive results.

· Proven Project Management skills, leading strategic & tactical projects.

· Desired sales experience.

Preferred Qualifications

· Strong communication and interpersonal skills

· Passion, energy, personal accountability and a desire to learn and grow.

· Demonstrated ability to learn quickly with a willingness to continuously improve.

· Ability to work well under pressure, adapt to changing circumstances.

· Proven experience within areas such as Servicing, Product or Operations.

· Demonstrated project management, organization and planning skills, taking projects from planning and mobilization through execution and delivery .

· Proven ability to take complex information and translate it into clear communications.

· Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

· Aptitude for managing multiple and changing priorities efficiently.

· Good understanding of call center management principles and call delivery principles.

Job Primary Location Schedule Schedule Full-time Job Posting

At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contactus by clicking here . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by usingthe US Toll Free number .

Original job Telemarketing Project Analyst posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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