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Project Analyst I

hace 3 meses

Veracruz, Veracruz-Llave, México American Express A tiempo completo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

The Global Business Integration (GBI) Project Analyst will manage projects for Global New Accounts (GNA) & International Credit and Collections (ICC) organization.

The key objective of GBI team is to ensure seamless change for our GNA & ICC servicing colleagues who support Consumer, Small Business and Corporate Cardmember customers.

Responsibilities :

· Accountable for leading end-to-end project management of different initiatives, including all project activities as feasibility analysis, risk assessments, cost benefits analysis, business requirement assessment, project plans, legal & compliance reviews, team meetings, status reports to senior management, project presentations, etc, and coordinating efforts across multiple teams and locations (LACC, APAC & EMEA). Collaboration and project management skills are essential to drive results and thrive throughout obstacles.

· Contribute to the analysis and delivery of major projects. Influence the management team to identify opportunities to improve processes and achieve project goals.

· Change management in a fast-moving environment.

· Maintain and develop strong working relationships with key stakeholders and other partners to share project data and deployment of best practices.

· Drive, plan and track implementations of processes, procedures and policies.

Minimum Qualifications

· Strong relationship building skills with ability to effectively collaborate and influence across multiple business groups and functions to drive business decisions and meet shared goals.

· Strong Problem-solving skills. Analytical thinking.

· Must have ability to effectively communicate verbally and in writing in Spanish and English across different levels of the organization.

· Collaborate across multiple teams and lines of business, ability to work with remote business partners globally.

· Ability to challenge status quo and influence without direct authority.

· Ability to collaborate with colleagues to enhance and build upon ideas.

· Desire to work in a rapidly changing environment and deal with ambiguity and utilize change management principles to drive results.

· Ability to translate overall business vision and objectives into tactical strategies and executable plans.

· Proven Project Management skills, leading strategic & tactical projects.

· Experience in building strong collaboration, and successfully working within a matrix environment.

· Effective use of Microsoft tools.

Preferred Qualifications

· Proven experience within areas such as Servicing, Program Management or Capabilities.

· Demonstrated project management, organization and planning skills, taking projects from planning and mobilization through execution and delivery.

· Proven ability to take complex information and translate it into clear communications.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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