PC Support Administrator

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México A2Mac1 A tiempo completo

The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

TASKS & RESPONSABILITIES

· Provide IT support to internal users

· Manage company network accesses and Active Directory according to security policies

· Manage new starters and leavers IT process

· Installs, adapts workstations to the user, operates the connections of the network elements.

· Integrates smartphones and tablets and communication systems into the company's information system.

· Integrates, operates and supports office copiers and printing systems

· Setup, operates and supports meeting rooms communication solutions

· Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)

· Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.

· Detects and removes viruses, ensures the backup of computer data.

· Handling of security alerts (phishing, identity)

· Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.

· Manage IT Purchasing process for on time supply of IT equipment and software

· Participates in the deployment of the company's messaging and collaborative system and trains users as required.

· Assists remotely or on site, in order to solve user's incidents (hardware or software) as soon as possible, within agreed SLAs.

· Keep a permanent technological watch on workplace digital environment.

· Automate daily tasks such as system or software installations, security updates

· Monitor and manage technical alerts, ensuring proper escalation as needed

· Write technical and support documentation

· Apply and enforce security policies

· Participate in Workplace project

· Support Operations Team in project

PROFILE REQUIRED

Must have

· Professional English.

· Expertise in :


• Windows Professional, iOS, Android


• Active Directory and Azure AD


• Office 365

· Knowledge in :


• Windows server and powershell


• Networking


• Supplier management

· "Team Player" attitude

· Knowledge of various IT and business functions

· Great interpersonal, problem-solving, analytical, and research skills.

Nice-to-have

· Knowledge in MacOS

· Experience in automotive or industrial business.

· Capacity to work with an agile methodology.

· Professional French or German or Chinese.

Skills & Abilities

· Solid Windows technical background.

· Service oriented approach

· Knowledge of basics ITIL, project management methodologies

· Knowledge of basics of IT security and networking

· Good written and verbal communication skills

· Innovative thinking

· "Can do" attitude

· IT Suppliers management experience

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