Field Tech Specialist

hace 7 días

Ciudad de México, Ciudad de México NTT DATA A tiempo completo

Req ID:226558

We are currently seeking a Field Tech Specialist to join our team in Mexico City, M\u00e9xico (MX-MEX), Mexico (MX).

Description:

  • Individuals understand their own area and are able to perform all facets of their role.
  • They have experience in most issues that may arise, although require guidance with new assignments or
assignments outside normal scope of work.

  • They manage projects with oversight from their supervisor.
  • Leads the installation multiple solutions.
  • Performs advanced troubleshooting techniques to address complex technical issues.
  • Independently assesses and adjuststechnical solutions based on the specific client issue.
  • Addresses escalated technical issues from less experiencedteam members.
  • Activities are diverse in nature and require independent judgment in determining the most appropriate course.
  • Works autonomously in providing onsite technicalsupport to clients.
  • Works autonomously in delivering installation services.
  • Prepares documentation to record and track project status.
  • Typically requires 57 years relevant experience
  • Undergraduate degree or equivalent combination of education and
work experience.

  • Strong verbal and written communication skills.
  • Manages escalated client situations with a focus on building positive client relationships.
  • Excellent understanding of internal service processes and able to articulatethese to clients.
  • Strong technical and product knowledge.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Significant travel including overnight domestic or international trips may be required.

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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