Implementation Project Specialist

hace 1 semana

Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

C.H. Robinson is looking for an Implementation Project Manager who is responsible for managing and leading projects while providing support to others in their area of expertise. Successfully managing projects requires excellent organization, documentation, and communication skills, as well as the ability to design innovative solutions when faced with complex issues. To effectively lead a project, the Implementation Project Manager must align with all relevant stakeholders both internally and externally. This role is directly accountable for achieving targets related to the planning, network, and/or procurement sides of the business. Additionally, the Implementation Project Manager should have a working knowledge and experience in Project Management and continue to build knowledge of organization processes and customers.

Key Responsibilities:

  • Manage 1 to 2 projects within a project-based delivery model
  • Understand key business drivers and use this knowledge to accomplish project work
  • Maintain all project-related documentation, including project plans, process flows/VSM's, resource requirements, and business cases
  • Communicate project progress and facilitate project-related meetings to meet deliverables; escalate quickly as necessary
  • Lead change management with all stakeholders – internal and external; lead without authority and be confident and assertive with a willingness to challenge appropriately
  • Serve as the single point of contact and be accountable for all project-related activities and requests
  • Deliver projects on time and within budget with quality solutions
  • Offer solutions for improving our tools and processes
  • Build rapport with project team and customer stakeholders
  • Anticipate internal and external challenges
  • Provide informal guidance to new team members
  • Solve problems in straightforward situations; analyze possible solutions using technical experience, judgment, and precedents
  • Track and report project financials (budgeted vs actual) for allocated resource hours and billings
  • Provide support as necessary to TMC Sales Team
  • Collaborate with TMC project teams and provide support during "Go-Live"
  • Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle
  • Contribute toward the development of tools, methodologies, and presentations for TMC Implementation
  • Ensure compliance with SOC process
  • Successfully execute the TMC Process Transformation Methodology, including:
  • Document customer expectations for TMC
  • Capture the current processes of the customer
  • Document the results of the Implementation Survey
  • Document and contribute to the design of Future State
  • Support the creation of customer process maps
  • Document changes in roles and responsibilities
  • Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer's clients, and TMC)
  • Other duties or responsibilities as assigned according to team and/or country-specific requirements

Qualifications:

Required:

  • Bachelor's Degree from an accredited college/university
  • Minimum 2 years of technical project management experience
  • Six Sigma, Lean, TQM, or process improvement experience
  • Supply Chain, Logistics, and/or Transportation experience
  • Ability to work flexible hours (some weekend/late hours may be required)
  • Ability to travel up to 20% (domestically and/or internationally)

Preferred:

  • Project Management Professional certification
  • Project management experience with the proven ability to manage multiple projects simultaneously
  • Ability to communicate complex ideas, anticipate potential objections, and persuade others, often at senior levels, to adopt a different point of view
  • Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience
  • Ability to organize, design, develop and deliver projects for internal and external audiences at all levels
  • Ability to collaborate effectively with subject matter experts internally and externally at all levels
  • Experience working and thriving in a continuous improvement environment
  • Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams
  • Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight
  • Experience working directly with customers
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.


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