Event Producer, Virtual Events

hace 1 semana

Ciudad de México, Ciudad de México Q4 A tiempo completo

About Q4
At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day.

We're on a mission to deliver a best-in-class client experience that is driven by technology, data, and of course, our people.


Q4 is a leading capital markets communications platform that is transforming the way publicly traded companies, investors, and investment banks make decisions to efficiently connect, communicate, and engage with each other.

We are a trusted partner to more than 2,650 public companies globally, including many of the most respected brands in the world, and we maintain an award winning culture where our team members grow and thrive.

We are on our way to becoming the largest and most trusted, Investor relations platform company in the world. That's where you come in.

We hire smart, curious, and talented people to push boundaries, reimagine what's possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us

The gig.


As an Event Producer (EP) at Q4, you will be responsible for; client liaison, production, monitoring and quality assurance for Q4 run events.

Each quarter clients running an event will be assigned an Event Producer to oversee the webcast and/or conference call, as well as other event add-ons.


EPs will be responsible for working directly with clients to see the event through booking, pre-event activities, production of the live event, post event follow up, as well as archiving.

In addition to event creation, monitoring and post event tasks, the Event Producer will work with the support team and dedicated Investor Relations Leads to ensure the event goes live on client websites.


Outside of busy earnings seasons, EPs will work as part of a team to continually refine and improve the Event process.

This includes, but is not limited to, forecasting and building events in advance of the next quarter, increasing efficiencies by vetting and adopting new tools, as well as redefining internal processes to ensure a great client experience.

Attention to detail, time management and outstanding client service skills will lead you to great success in this role.

Responsibilities include:

  • Build and produce quarterly earnings and ad hoc webcasts using our webcasting platform.
  • Book and manage earnings and ad hoc conference calls through Q4's vendors.
  • Work directly with clients to execute on webcast and conference call events, while providing excellent customer service and ensuring the event runs smoothly.
  • Coordinate all elements of an event with the assigned client

ie:
Receiving slides, scripts and Q&A lists. Quality Assurance (QA) of events through proper preparation and addressing of potential issues as they arise.

  • Coordinate user training on system/new functionality and respond to more complex user queries regarding system functionality
(IE:

PMXD, Leaderview, stream tests)

  • Ability to identify when/if an event requires an addon service such as a stream test or pre record.
  • Coordinate and manage support ticket handoffs for event publishing on client websites.
  • Work closely with other teams (Investor Relations Lead and Support) to ensure the success of each event.
  • Stay up to date on the latest webcast trends and technology advances in order to provide clients with market leading best practices.
  • Troubleshoot and immediately escalate webcast and conference call issues.
  • Be a team player and show willing to hustle and take on projects outside of day to day responsibilities
  • Be inquisitive nature with the ability to imagine and execute on increasing team and company efficiencies.
  • This position requires too have some flexibility and availability to work some weekends if needed.

Education / Skills:

  • University or College Degree in media, communications or equivalent (in progress or completed)
  • Working knowledge of PC and/or Macbased environments
  • Experience using Audacity or similar audio editing software an asset
  • Experience with Zendesk ticketing software or equivalent
  • Digital/web experience is a must. Technical, Mobile Apps and Financial experience are a bonus

Qualifications:

  • 12 years experience in a client facing role in an office environment
  • Proficient English skills both verbal and written
  • Able to follow detailed processes
  • Exceptional organizational and time management skills
  • Ability to verbally communicate instructions and direction clearly and effectively
  • Ability to handle a fast paced, high pressure environment
  • Strong attention to detail and accuracy
  • Digital event production background an asset (such as webcasting/webinars, AV setups)
  • Willing to work outside of regular business hours (95) with the potential of extended hours during peak earnings periods
LI-Remote

Why Q4?
We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-bei

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