ServiceNow

hace 1 día


Mexico Pyramid Consulting, Inc A tiempo completo

This is a Senior ServiceNow Developer / Technical Lead–type role, focused on Client-side and platform development.1 Depending on the team, it can be aligned to:AI Experiences (Virtual Agent / Now Assist / GenAI) ORITX / Technology workflows (ITSM, ITAM, SPM, Change, etc.)It is not a functional/admin-only role — it is hands-on development.2. Experience expectation6–10 years total experience in software or platform development5+ years of hands-on ServiceNow “Client” developmentFor mid-level roles: 5–7 yearsFor Tech Leads: closer to 8–10 years, with design + mentoring responsibility👉 They want someone who can design, build, debug, and lead solutions, not just configure.3. Core technical skills (Must-have)These are non-negotiable:ServiceNow / Client-side developmentJavaScript (strong fundamentals)Client ScriptsGlide scriptingScript IncludesScheduled Jobs👉 This means deep understanding of how ServiceNow works under the hood, both client-side and server-side.4. Backend & integration skillsThey expect you to:Design backend APIsWork with data models and structuresBuild and support integrations for content delivery and searchUse REST / SOAP integrations👉 This points to enterprise-level implementations, not small enhancements.5. Troubleshooting & platform ownershipYou should be able to:Debug issues across end-to-end content pipelinesIdentify root causes across multiple componentsDo platform-level troubleshooting, not just fix scripts👉 This is a senior responsibility.6. Ways of workingComfortable in Agile / ScrumUsed to working with distributed / global teams👉 Communication and collaboration matter.7. Specialization tracks (important)The JD splits into two possible focus areas:A. AI Experiences TrackMust HaveStrong ServiceNow Client development fundamentalsNice to HaveVirtual AgentNow AssistAny AI / GenAI exposure👉 AI knowledge is a bonus, but ServiceNow dev skills are mandatory.B. ITX / Technology Workflows TrackMust HaveStrong ServiceNow Client development fundamentalsNice to HaveITAMSPMITSM Change Management👉 Domain knowledge helps, but again, development skills come first.8. Additional “good to have” platform skillsThese strengthen the profile but are not mandatory:Service PortalUI BuilderREST / SOAP integrationsAdvanced scriptingPlatform-specific troubleshooting



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