CSR Ducted Jr

hace 2 días

San Pedro Garza Garcia Nuevo Leon Mexico Johnson Controls A tiempo completo

What are you going to do?

 

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

 

How will you do it?

 

Order Processing

  • Order input in SAP (different order types)
  • Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

 

Backorder monitoring and order management

  • Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
  • Calls management
  • Maintenance of planned shipping days (delays, customer requests, etc)
  • Handle customer order cancellations (DOA)
  • Monitor call-off orders

 

Enquiry handling

  • Handle customer questions on deliveries, delays, problems, etc.
  • Follow-up on pending basic quotes
  • Coordinate approach with Inside/outside sales representative

 

Customer care

  • Handle customer questions effectively and in a service-oriented manner
  • Follow up on actions requested in sales representatives call reports
  • Inform customers about changed delivery times and equivalent products

 

Filing & miscellaneous

  • Case management in Salesforce
  • Keep customer details and price agreements up-to-date.
  • Collect, share and document leads, projects, competitor details 

What are we looking for?

  • Fluent in English (conversational)
  • Customer-oriented experience with a focus on details.
  • PC skills – MS office
  • Communication and interpersonal skills
  • Problem-solving
  • SAP (desirable)

  • CSR Ducted Jr

    hace 3 días

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    What are you going to do?   Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.   How will you do it?   Order Processing Order input in SAP (different order types) Send order confirmation to customer (confirm delivery date...

  • ▷ [Urgente] CSR Ducted Jr

    hace 3 días

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    What are you going to do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery date based...

  • Csr Ducted Jr

    hace 4 días

    San Pedro Garza García, México Johnson Controls A tiempo completo

    What are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order Processing- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP,...

  • Csr Ducted Parts Sr

    hace 4 días

    San Pedro Garza García, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- Send order confirmation to customer (confirm delivery date...

  • Csr Controls Jr

    hace 2 días

    San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...

  • Customer Service Representative Jr

    hace 2 días

    San Pedro Garza García, N. L., México Johnson Controls International A tiempo completo

    **What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply &...