Systems Technical Support Specialist

hace 3 semanas


Tijuana, Baja California, México North American Production Sharing, Inc. A tiempo completo

El puesto de Especialista en soporte de IT Lvl1 brindará soporte técnico en sitio de nivel 1 en un sitio de fabricación en Tijuana, México. Este puesto trabajará con equipos de IT corporativos, de América del Norte y Central.

Funciones esenciales

  • Brindar soporte técnico a los usuarios finales en persona, por teléfono o acceso remoto.
  • Proporcionar soporte técnico práctico para los equipos del taller conectados a la red.
  • Proporcionar resoluciones oportunas directamente o mediante un proceso de escalamiento definido.
  • Instalar, configurar y mantener hardware y software en equipos de TI y de planta (tecnología operativa).
  • Soportar problemas técnicos generales de hardware/software y escalarlos según sea necesario.
  • Imagen y registro de PC de acuerdo con los estándares corporativos
  • Realizar tareas administrativas básicas de Microsoft Active Directory (es decir, restablecer contraseñas)
  • Proporcionar capacitación a los usuarios finales sobre hardware y software.
  • Responsable de la configuración e incorporación de PC para nuevos empleados.
  • Administre las opciones de seguridad de Windows, las vulnerabilidades locales y sirva como contacto en el sitio para la resolución de incidentes cibernéticos.
  • Compra y aprovisionamiento de suministros informáticos.
  • Ayudar a los usuarios con copias de seguridad de datos locales
  • Participar y contribuir en las auditorías de TI.
  • Trabajar con proveedores externos (prueba de conceptos, adquisiciones, resolución de problemas)
  • Proporcionar soporte técnico para los dispositivos de Internet de las cosas (IoT) utilizados en el proceso de fabricación, garantizar que estén configurados, conectados y mantenidos correctamente.
  • Colaborar con equipos multifuncionales para identificar áreas de mejora en los procesos de la Industria 4.0 y contribuir a su implementación.
  • Garantizar que los sistemas de la Industria 4.0 cumplan con los estándares y prácticas de ciberseguridad y participen activamente en la protección de datos y procesos contra amenazas cibernéticas.
  • Manténgase actualizado con los estándares de la industria relacionados con la Industria 4.0 y asegúrese de que la infraestructura de TI de la empresa cumpla con estos estándares.
  • Proporcionar servicio de "manos remotas" de infraestructura de TI local a ingenieros de redes e infraestructura de nivel 2 y 3 global y regional, cuando sea necesario.

Conocimientos, habilidades y habilidades

  • Capacidad para trabajar en un entorno acelerado y en el que el tiempo es urgente, mientras se gestionan múltiples prioridades.
  • Excelentes habilidades de comunicación, verbal y escrita, tanto en inglés como en español.
  • Orientación al servicio al cliente; fuertes habilidades interpersonales
  • Hábil para resolver problemas
  • Capacidad para aprender nuevas tecnologías rápidamente.

Calificaciones mínimas

  • Título asociado en informática, sistemas de información o experiencia equivalente.
  • Experiencia con la administración de Microsoft Windows y Active Directory, soporte y resolución de problemas de MS Office Suite, MS Teams, SharePoint y OneDrive.
  • Experiencia en la configuración y el mantenimiento de PC con Windows y accesorios relacionados, y resolución de problemas básicos de redes y dispositivos inalámbricos.

Preferido, No Requerido

  • Experiencia con administración de Microsoft Azure (AAD), MS Intune y ServiceNow
  • 1-3 años de experiencia relacionada con TI en un entorno de fabricación.
  • Experiencia con SAP ERP, aplicaciones de taller, impresoras de etiquetas, pistolas de escaneo y equipos de taller de fabricación (láser, punzonadora, prensa)
  • Experiencia con Salas de Microsoft Teams (MTR)
  • CompTIA (A+, Network+, Security+) o certificación equivalente

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