ER Executive

hace 4 semanas

Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the role

As an Employee Relations Administrator in the Tier 1 Employee and Manager Support Section of the Global Business Centre, you will play a key role in ensuring administration underpinning all Employee Relations processes is completed accurately and on time and manage all tier 1 queries through to resolution or escalation.

Key responsibilities

Key responsibilities will include:


• Providing advice and support to our Employees and People Managers on all basic Employee Relations process queries that come into the Kerry GBS


• Identifying and escalating to the Tier 2 Specialists, those cases that are sensitive or complex or could carry with them extra risk or exposure to the business


• Support the formal case cycle and help to coordinate the case management process using the required technology and methods of communication.


• Assist in the co-ordination and delivery of training and development to People Managers to coach and upskill them, enabling them to appropriately manage and develop their people and build high performing teams that deliver


• Monitoring and reporting on KPIs, raising issues for follow up with the HR Advisor and People Managers where appropriate.


• Completing regular and ad-hoc report requests.


• Ensuring a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times


• Ensuring all Tier 0 (self-service) information and guidance is up to date, relevant and accessible to all Employees and People Managers, by making legislative and statutory updates to existing Knowledge base articles as and when requested

Qualifications and skills

1-2 year experience, HR Qualification

Employees, Managers, HR Centre's Of Excellence, HR Business Partners, Operations, Finance, 3rd party vendors & Regulatory bodies

High level of English language proficiency as this is Kerry's most widely spoken language.

Confidently able to successfully deliver services and have high quality interactions with Business Partners and Customer groups.

Able to select the most appropriate method of communication to any given situation and tailor approach accordingly to ensure the most receptive audience and the best likelihood of influence and success.

Knowledge of relevant employment law and local regulations.

Knowledge of GDPR and data privacy laws, employee relations case law, disciplinary, grievance and long-term absence best practises etc.

Development of self and others


  • Demand Writers/ Legal Writers

    hace 2 días

    Ciudad de México, Ciudad de México Careers at VirtualStaffing A tiempo completo

    *This position if for all Latin American and Philippine candidates*We are excited to invite you to join our growing legal team as a Virtual Demand Writer/Legal Writer. This is a fully remote position, giving you the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team.The Demand Writer will possess a high...

  • Vp of Global People

    hace 2 días

    Ciudad de México, Ciudad de México Tala A tiempo completo

    About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the _Fortune...

  • Senior Director, Product Manager

    hace 2 días

    Ciudad de México, Ciudad de México Capital One Financial Corporation A tiempo completo

    Senior Director, Product Manager page is loaded Senior Director, Product Manager Apply locations Mexico City, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R185096 WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Director, Product Manager Product Management at Capital One is a booming, vibrant craft...

  • Director, Product Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Capital One A tiempo completo

    Overview WeWork Reforma Latino, Mexico, Ciudad de Mexico, Ciudad de MexicoDirector, Product ManagerProduct Management at Capital One is an exciting craft that involves reimagining the norm, identifying value creation opportunities, and delivering innovative and lasting customer experiences through technology.Capital One's portfolio of businesses and...

  • Director, Product Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Capital One A tiempo completo

    Overview WeWork Reforma Latino, Mexico, Ciudad de Mexico, Ciudad de MexicoDirector, Product ManagerProduct Management at Capital One is an exciting craft that involves reimagining the norm, identifying value creation opportunities, and delivering innovative and lasting customer experiences through technology.Capital One's portfolio of businesses and...

  • Director, Product Manager

    hace 2 días

    Ciudad de México, Ciudad de México Capital One A tiempo completo

    Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand,...

  • Director, Product Manager

    hace 2 días

    Ciudad de México, Ciudad de México Capital One National Association A tiempo completo

    WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoDirector, Product Manager Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customerexperiences through technology. We believe our portfolio of businesses and...

  • Senior Director, Product Manager

    hace 2 días

    Ciudad de México, Ciudad de México Capital One National Association A tiempo completo

    WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Director, Product Manager Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customerexperiences through technology. We believe our portfolio of...

  • Demand Writers/ Legal Writers

    hace 1 mes

    Ciudad de México Careers at VirtualStaffing.com A tiempo completo

    *This position if for all Latin American and Philippine candidates*We are excited to invite you to join our growing legal team as a Virtual Demand Writer/Legal Writer. This is a fully remote position, giving you the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team.The Demand Writer will possess a high...

  • HR Coordinator

    hace 1 semana

    Ciudad de México Jumpcloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** **About The Role**: You will have a key role on our global HR team, serving as the primary Human Resources Coordinator for our Mexico/India locations. As a Human Resource Coordinator at JumpCloud, you will have the opportunity to make a big impact...

  • Demand Writers/ Legal Writers

    hace 2 semanas

    Ciudad de México Careers at VirtualStaffing.com A tiempo completo

    *This position if for all Latin American and Philippine candidates*We are excited to invite you to join our growing legal team as a Virtual Demand Writer/Legal Writer. This is a fully remote position, giving you the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team.The Demand Writer will possess a high...

  • HR Coordinator

    hace 4 días

    Ciudad de México JumpCloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...

  • Senior Director, Product Manager

    hace 2 meses

    Ciudad de México Capital One Financial Corporation A tiempo completo

    Senior Director, Product Manager page is loaded Senior Director, Product Manager Apply locations Mexico City, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R185096 WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Director, Product Manager Product Management at Capital One is a booming, vibrant...

  • Senior Director, Product Manager

    hace 2 meses

    Ciudad de México Capital One National Association A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Director, Product Manager Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customerexperiences through technology. We believe our portfolio of...

  • Director, Product Manager

    hace 1 mes

    Ciudad de México Capital One National Association A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoDirector, Product Manager Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customerexperiences through technology. We believe our portfolio of...

  • Director, Product Manager

    hace 1 mes

    Ciudad de México Capital One A tiempo completo

    Overview WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Director, Product Manager Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customerexperiences through technology. We believe our portfolio of...