Critical Infrastructure Maintenance Technician

hace 3 semanas

Santiago de Querétaro, Querétaro de Arteaga, México Microsoft Games A tiempo completo
This position is 100% on-site

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

Esta posición es 100% en el lugar de trabajo.

En consonancia con los valores de Microsoft, nos comprometemos a fomentar un entorno laboral inclusivo para todos los empleados, con el objetivo de impactar positivamente nuestra cultura todos los días. Necesitamos a alguien como tú para ocupar el puesto de Técnico de Entorno Crítico en el Centro de Datos.

Cloud Operations & Innovation (CO+I) de Microsoft es el motor que impulsa nuestros servicios en la nube. Como Técnico de Entorno Crítico en CO+I, desempeñarás un papel clave en la entrega de la infraestructura central y las tecnologías fundamentales para los servicios en línea de Microsoft, incluidos Bing, Office 365, Xbox, OneDrive y la plataforma Microsoft Azure. Como grupo, CO+I se enfoca en el desarrollo personal y profesional de todos los empleados y ofrece programas de rotación de carreras, capacitaciones y oportunidades de diversidad e inclusión, así como certificaciones profesionales.

Nuestra infraestructura está compuesta por una amplia cartera global de más de 100 centros de datos y 1 millón de servidores. Nuestra base está construida y gestionada por un equipo de expertos en la materia que trabajan para brindar servicios a más de mil millones de clientes y 20 millones de empresas en más de 90 países de todo el mundo.

Con el enfoque en la sostenibilidad ambiental y la optimización en el diseño y operaciones de nuestros centros de datos, seguimos creciendo y evolucionando para enfrentar las demandas empresariales en constante cambio que convierten a Microsoft en un proveedor de servicios en la nube de clase mundial.

¿Quieres empoderar a miles de millones de personas en todo el mundo? Únete a nosotros en CO+I y sé parte de la acción

Responsibilities

As a successful Critical Environment Technician, your success is measured by:

Equipment and Systems Operations
  • Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
  • Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
  • Utilize telemetry, control systems, and other platforms, to monitor performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center.
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
  • Safely and quickly respond to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
  • Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
Equipment and Systems Maintenance
  • Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures and equipment, and escalate when appropriate. Serve as a subject matter expert for 1+ types of equipment.
  • Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
  • Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns.
  • Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.
  • Provides consultation to lower-level colleagues in troubleshooting systems and problems.
Critical Environment Culture
  • Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.
  • Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.
  • Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.
  • Participates in required meetings, trainings, and necessary handoffs.
Other
  • Embody our culture and values
Como Técnico de Entorno Crítico exitoso, tu éxito se medirá por:

Operaciones de Equipos y Sistemas
  • Servir como especialista en operaciones en una de las grandes áreas de las operaciones de Entorno Crítico (por ejemplo, eléctrica, mecánica, control, generadores) y trabajar en tareas avanzadas de manera independiente.
  • Inspeccionar y supervisar regularmente el equipo relacionado con el entorno crítico en las instalaciones (por ejemplo, controles, calefacción, ventilación y aire acondicionado [HVAC], sistemas mecánicos), así como en el edificio y los terrenos, para detectar condiciones inseguras o anormales y comunicar conforme a las políticas y estándares aplicables.
  • Utilizar telemetría, sistemas de control y otras plataformas para monitorear el rendimiento del mantenimiento y las operaciones de los equipos (por ejemplo, eléctricos, mecánicos, de seguridad y contra incendios) dentro del centro de datos.
  • Utilizar el sistema interno de gestión de mantenimiento computarizado (CMMS) para rastrear todos los activos del equipo y completar solicitudes de órdenes de trabajo para trabajos de mantenimiento.
  • Responder de manera segura y rápida, liderando un equipo de respuesta a incidentes en el lugar, para todas las condiciones anormales que afecten las operaciones, y coordinar con otros profesionales de instalaciones críticas para realizar reparaciones correctivas sin supervisión.
  • Mejorar, desarrollar o seguir los procedimientos operativos de emergencia existentes (EOPs), métodos de procedimiento (MOPs) y procedimientos operativos estándar (SOPs) relacionados con las operaciones y los incidentes del Entorno Crítico.
Mantenimiento de Equipos y Sistemas
  • Bajo supervisión mínima, realizar varios tipos de mantenimiento (por ejemplo, planificado, predictivo, correctivo) y reparaciones siguiendo los métodos de procedimiento (MOPs) y procedimientos operativos estándar (SOPs) para uno o más tipos de equipos (por ejemplo, eléctricos, mecánicos, sistemas de refrigeración), corrigiendo procedimientos y equipos, y escalando cuando sea necesario. Servir como experto para uno o más tipos de equipos.
  • Tener un conocimiento práctico de cómo funcionan los equipos dentro de las disciplinas en las que han sido capacitados y saber cómo solucionar problemas en los equipos, sistemas, subsistemas y componentes de forma independiente dentro de su respectiva disciplina.
  • Coordinar y programar las actividades realizadas en sitio por los proveedores y reconocer cuándo detener el trabajo de los mismos para atender problemas potenciales o identificados.
  • Participar en el inicio de trabajos realizados por terceros (por ejemplo, asegurándose de que los sistemas estén adecuadamente energizados/desenergizados), garantizando que el trabajo se inicie y se complete de manera segura de acuerdo con las prácticas y procedimientos estándar, legislación federal/local y códigos municipales.
  • Proporcionar asesoramiento a colegas de nivel inferior en la solución de problemas en los sistemas y equipos.
Cultura del Entorno Crítico
  • Comprende, da seguimiento y garantiza el cumplimiento de los requisitos de seguridad y protección (por ejemplo, evaluaciones de riesgos laborales [JHAs], charlas de seguridad), así como los procesos y procedimientos para realizar el trabajo de manera segura, de calidad y confiable, en cumplimiento con los requisitos federales, estatales, locales y de Microsoft aplicables.
  • Mantiene condiciones de trabajo seguras y comunica inmediatamente cuando se observan condiciones de trabajo inseguras.
  • Evalúa e identifica los recursos y equipos apropiados necesarios para respaldar plenamente los objetivos de salud y seguridad en el entorno de trabajo (EH&S).
  • Participa en reuniones que sean requeridas, capacitaciones y entregas a operaciones.
Otros
  • Asume nuestra cultura y valores.
Qualifications

Required Qualifications:
  • High School Diploma, or equivalent.
  • 2+ years mission critical services work/applied learning experience (e.g., high availability assembly / manufacturing / critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
    • Or equivalent experience.
  • To promote health and safety in the workplace, employees are subject to required health related screenings, such as hearing testing, which includes both baseline testing and annual retests, where permitted by applicable law.
  • Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
While not required, we also look for the following Preferred Qualifications:
  • High School Diploma, or equivalent AND 7+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
    • OR, Associate degree or technical certification, or higher-equivalent education.
  • Proficient in written and oral English communication to support regional and global teams.
Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#COICareer

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Calificaciones Requeridas:
  • Certificado de preparatoria o equivalente.
  • Experiencia laboral o aprendizaje aplicado de al menos 2 años en entornos de infraestructuras críticas (por ejemplo, ensamblaje/manufactura de alta disponibilidad, entornos como centros de datos, refinerías de petróleo y gas, hospitales, industria farmacéutica, manufactura o industrias relacionadas).
    • O experiencia equivalente.
  • Para promover la salud y seguridad en el lugar de trabajo, los empleados están sujetos a evaluaciones de salud requeridas, como pruebas auditivas, que incluyen pruebas iniciales y evaluaciones anuales, cuando lo permita la legislación aplicable.
  • Capacidad para trabajar turnos de 12 horas, incluidos turnos durante horas no estándar de negocios que pueden incluir tarde, noche, fines de semana y/o días festivos.
Aunque no es obligatorio, también buscamos las siguientes Calificaciones Preferidas :
  • Certificado de preparatoria o equivalente Y experiencia de 5 años o más en entornos de infraestructuras críticas (por ejemplo, ensamblaje/manufactura de alta disponibilidad, entornos de infraestructuras críticas como centros de datos, refinerías de petróleo y gas, hospitales, industria farmacéutica, manufactura o industrias relacionadas).
    • O bien, título de carrera o certificación técnica, o educación equivalente de nivel superior.
    • O bien, educación universitaria en ingeniería mecánica o eléctrica, o áreas relacionadas.
  • Competencia en comunicación escrita y oral en inglés.
Requisitos de Verificación de Antecedentes:

Se requiere la capacidad para cumplir con los requisitos de verificación de antecedentes de Microsoft, el cliente y/o el gobierno para este puesto. Estos requisitos incluyen, pero no se limitan a las siguientes verificaciones de seguridad especializadas:
  • Verificación de Antecedentes de Microsoft Cloud: Esta posición deberá aprobar la verificación de antecedentes de Microsoft Cloud al momento de la contratación o transferencia interna y cada dos años a partir de entonces.
#COICareers

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