Customer Service

hace 2 semanas

Ciudad de México, Ciudad de México Avery Dennison A tiempo completo

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2018 were $7.2 billion. Learn more at

Job Description

Activities may include, but are not limited to:

  • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
  • Provides telephone customer service regarding company's services and/or products.
  • Identifies customer's needs and determines appropriate action
  • Promotes and sells the company's products or services.
  • Investigates and resolves complaints.
  • Uses a computer system to track questions and answers as well as enter and track the status of orders.
  • Evaluates and resolves customer complaints professionally and tactfully.
  • Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
  • Authorizes credit memos/refunds within policy and according to established procedures.
  • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
  • Implement account service strategies.
  • Principal liaison with marketing and sales for assigned customers.
  • Implementation of marketing programs for assigned accounts.
  • Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
  • Initiate and implement initiatives which improve customer service and responsiveness.
  • Coordinate with Logistics and Operations on capacity planning and scheduling.
  • Champion customer needs and follow up on customer inquiries.
  • Provide responsive order management support including order entry, or expediting and shipment information to customers.
  • Proactively communicate supply chain issues and provide alternatives.
  • Attend technical training seminars.
  • Back-up team-members when workload makes this necessary.
  • Partner with Inside Sales to assist in achieving sales goals.

Qualifications

Bachelor's degree.

Additional Information

  • 3 years Customer Service.
  • Good written, verbal English communication skills.
  • Good data entry and organizational skills. Detailed oriented and good follow-up skills
  • Able to effectively manage many priorities and issues.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

  • Customer Service Advisor

    hace 3 semanas

    Ciudad de México, Ciudad de México FARFETCH A tiempo completo

    Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred...

  • Customer Service Advisor

    hace 2 semanas

    Ciudad de México, Ciudad de México FARFETCH A tiempo completo

    Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred...

  • Customer Service Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Upfield A tiempo completo

    Customer Service LeadMexico - InterlomasThis role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • Customer Service Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Upfield A tiempo completo

    Customer Service LeadMexico - InterlomasThis role is responsible for delivering good service to the customers in the region through management order processing on time, follow and develop the global strategy of OTC process looking for new tools in the ERP that help to be efficient, understand the end-to-end process and give recommendations to avoid extra...

  • Customer Service Administration Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Richemont A tiempo completo

    MAIN PURPOSE The Customer Service Administration Manager is responsible of the RCS repair follow up, from Registration up to Repair Closing and delivery to Channels (Dealer and Retail BTQ's), for all 9 Richemont Maisons operating in Mexico. Responsible for the repair follow up, invoicing for the brands in Mexico (9 luxury brands). Direct responsibility over...

  • Customer Service Agents

    hace 3 semanas

    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Customer Service AgentsJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job Type: Full-Time...

  • Customer Service Agents

    hace 2 semanas

    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Customer Service AgentsJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job Type: Full-Time...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualfon A tiempo completo

    Our MissionQualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University program FREE access to personal and professional support...

  • Customer Service Representative Spanish/English

    hace 3 semanas

    Ciudad de México, Ciudad de México timesjobs A tiempo completo

    Binance is the global blockchain company behind the worlds largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...

  • Customer Service Representative Spanish/English

    hace 2 semanas

    Ciudad de México, Ciudad de México timesjobs A tiempo completo

    Binance is the global blockchain company behind the worlds largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...

  • Bilingual Customer Service Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Sykes A tiempo completo

    About FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+ years of industry-leading experience...

  • Bilingual Customer Service Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Sykes A tiempo completo

    About FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+ years of industry-leading experience...

  • Customer Service Assistant

    hace 4 semanas

    Ciudad de México, Ciudad de México CMA CGM A tiempo completo

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Service Assistant

    hace 2 semanas

    Ciudad de México, Ciudad de México CMA CGM A tiempo completo

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • sr. Specialist Customer Service

    hace 4 días

    Ciudad de México, Ciudad de México ADIDAS A tiempo completo

    To support the Wholesale business to achieve sales and market strategy objectivesTo ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Key AccountsKey Responsibilities:Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments) Managing...

  • Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...

  • Service Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Schneider Electric A tiempo completo

    Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive: Nurture and develop client relationship to help clients extract the maximum value from SE contracted services. Identifies & match clients needs with SE products & services to drive successful...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Schneider Electric A tiempo completo

    Electronically interact with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive: Nurture and develop client relationship to help clients extract the maximum value from SE contracted services. Identifies & match clients needs with SE products & services to drive successful...

  • Customer Service-Marítimo

    hace 4 semanas

    Ciudad de México, Ciudad de México Kuehne Nagel A tiempo completo

    Estamos en busca de un Customer Service Representative para el área de Sea Logistics en nuestra oficina corporativa. Tu función Por el tiempo determinado de acuerdo al proyecto, ser participe de la implementación de nuevos negocios a fin de asegurar la corecta coordinación y darseguimiento sobre los servicios requeridos por los clientes asegurando el...