Strategic Projects Partner

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We are looking for a dynamic, Human Resources-focused Program Manager to join our newly formed Zendesk Office of the Chief People and Diversity Officer (OCPDO) to drive cross-functional projects and programs for our Human Resources teams. Your job as an HR Strategic Projects Partner is to keep programs moving forward by building plans and focusing on key milestones for projects within Human Resources.

In this role, you will partner closely with multiple teams across Human Resources, including Total Rewards, Operations, Talent & Organizational Development, Talent Acquisition, and Global Equity, Inclusion & Belonging to disseminate information, summarize and surface program updates clearly, concisely, and accurately, as well as resolve issues as they arise. You are a great facilitator and able to work with multiple different partners and personalities. You will be hands-on to tackle challenges and will own the end-to-end delivery of your programs.

• Collaborate with business leaders to prioritize projects, find opportunities for improvement and drive implementation, while continually scaling current processes
• Lead the articulation and documentation of OCPDO strategies and ensure those are clearly communicated
• Set up an appropriate infrastructure including cross-functional team meetings, status reporting, and informal conversations to track program status, and surface reporting/metrics
• Track all elements of your projects to ensure that deliverables are on track and every deadline is being met
• Anticipate areas of risk and determine ways to mitigate and resolve them
• Cultivate a culture of candidness and clarity to increase the likelihood of program success
• Have a positive impact on the effectiveness and efficiency of your program team members

• BS/BA or equivalent
• 3+ years in a Program Management role
• Experience creating and driving Human Resources projects/programs within an organization
• Experience facilitating efficient and productive meetings

• Collaboration, planning, and prioritization skills
• Influence led to build trust among your teams
• Experience working with cross-functional teams
• A willingness to roll up your sleeves and do what it takes to get things done
• Asana management experience

Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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