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Service Support Associate
hace 3 meses
The Service Support Associate is a vital part of our Lifecycle Services model, playing a key role in addressing customer requests. This position involves implementing emergency parts orders, assisting with workforce planning and service delivery schedules, and supporting quality assurance processes. With general direction acts as the primary liaison between customers, Outstanding Service Providers, Regional Machining Center site management, and Final Control product engineers.
In this Role, Your Responsibilities Will Be:
Operational Support & Coordination.
Complete parts orders, including price review, delivery, release, and work scope planning.
Collaborate with the operations team to schedule work and ensure material sourcing supports customer promise dates.
Accurately collect all processes from quote to final documentation for future reference, requiring a confirmed understanding of the Quality Management System.
Perform basic inventory transactions as instructed.
Supply Chain Activity
Handle basic buying and planning responsibilities using AXIOM and Oracle systems.
Enter purchase orders and handle transactional discussions with suppliers.
Apply MSDS guidelines to customer orders and requests.
Complete import and export compliance paperwork.
Customer Service
Facilitate technical questions and answers among customers, valve technicians, Emerson engineering resources, and other collaborators.
For This Role, You Will Need:
- Basic education diploma required.
- Associate's degree or higher preferred in a relevant field.
Preferred Qualifications that Set You Apart:
Minimum of 2 years of relevant validated experience or an equivalent combination of education and experience.
Understanding or work experience with Fisher products is preferred.
Strong communication skills in English, both oral and written.
Ability to quickly learn proprietary systems.
Skilled in prioritizing contending demands and providing support outside normal working hours when vital.
Proven record in data extraction, manipulation, and presentation.
Attention to detail and strong critical thinking skills.
Ability to prioritize and multitask optimally.
Technical Knowledge Requirements:
- Experience with Emerson Flow Controls in a Buyer/Planner or CODT/CDDT position is highly preferred.
Traits & Skills:
Strong organizational skills.
Excellent interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment.
Proven critical thinking and problem-solving capabilities.
Strong attention to detail.
Knowledge of machining theory and its application to valve repair.
Ability to read and understand machining drawings.
Resolved, proactive, diligent, and accountable.
Effective communication skills.
Job Competencies:
- Communicates Effectively
- Action Oriented
- Drives Results
- Customer Focus
- Collaborates
Our Offer To You:
This job description outlines the general nature and level of work encouraged for this position; it is not a comprehensive list of all responsibilities, duties, and skills required. We are committed to encouraging an inclusive environment and may modify job requirements to reasonably accommodate individuals with disabilities. This description does not imply that these are the only duties to be performed by the employee. The requirements listed represent the minimum levels of knowledge, skills, abilities, and education/experience vital for success in this positio n.
Requisition ID :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
