IAM Service Manager
hace 2 meses
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
IAM Technical Service Manager
The Technical Service Manager role assures the smooth delivery of the IAM solutions. This role is responsible for assuring that tickets are addressed in a timely manner and that incoming requests are appropriate routed to the technical support team and SMEs. This role also tracks the normal operational details of the service, such as maintenance and support renewals, RFC creation, and metrics reporting. The ability to work collaboratively with customers and partners, as well as HPE technical teams, is critical. This is not a people management role—it is a service management role.
Responsibilities:
- Responsible for tracking service metrics to assure SLAs are met
- Responsible for oversight of incoming tickets and work requests, assuring they are addressed in a timely manner
- Assures that any required on-call calendars are kept up to date
- Escalates critical issues in a timely manner
- Reports to executive team and customer the status on outstanding requests
- Works with the technical team to schedule service updates and patches as needed
- Initiates RFCs so that service changes are appropriately approved and initiated
- Assures that technical documentation for the service is maintained in the appropriate document repository
- Coordinates with the helpdesk to assure that tickets are properly routed
- Reviews ticket trends to identify systemic issues, and works with technical SME and support team to resolve
- Assists the technical team in defining end user documentation, assuring customer facing documents are of acceptable, professional quality
About you:
- 5-7+ years of professional work experience as part of an enterprise IT department
- Experience in service delivery and operational metrics
- Excellent verbal and written communication
- Experience using MS Project, MS PowerPoint, MS SharePoint
- Experience working on project team with at least one of the following: Okta, CyberArk, Azure, Active Directory, Sailpoint, HashiVault, PKI Services
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 4 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#mexico#globalITJob:
Information TechnologyJob Level:
TCP_04HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
-
Security Identity Manager
hace 3 días
Guadalajara, Jalisco, México IBM A tiempo completoIBM Security Identity Manager (ISIM) SeniorOur team of experts works across multiple Identity and Access Management (IAM) suites and applications, requiring extensive experience and proficiency in these security solutions.As a subject matter expert, you will advise clients on the selection of the right IAM security solutions, technical adoption and tools,...
-
Service Delivery Manager
hace 2 meses
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesWhat will you contribute?Service Delivery Manager is the main link between Finastra internal Business contacts on one side and the Lending CDM Technology organization on the other side, helping to deliver high-quality technology and services to ensure an excellent customer experience.As part of the Service Delivery team for the respective...
-
Service Desk Manager
hace 2 días
Guadalajara, Jalisco, México Cpi Aim De Mexico A tiempo completoJob Summary:Cpi Aim De Mexico is seeking a highly skilled Service Desk Manager to lead our IT Service Desk operations. As a key member of our team, you will be responsible for developing and implementing Service Desk operational best practices, ensuring high customer service standards, and driving process improvements to impact operational and financial...
-
Customer Service Manager
hace 3 días
Guadalajara, Jalisco, México At&T Mexico A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at At&T Mexico. As a Customer Service Manager, you will be responsible for leading a team of Customer Advocates who handle customer inquiries, complaints, and billing issues with the highest degree of courtesy and professionalism.Key ResponsibilitiesLead a...
-
Service Desk Manager
hace 1 mes
Guadalajara, Jalisco, México UST A tiempo completoRole DescriptionService Desk ManagerLead II - Product SupportWho We AreBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven...
-
Service Delivery Manager
hace 3 días
Guadalajara, Jalisco, México Finastra A tiempo completoAbout the RoleThe Service Delivery Manager is the primary liaison between Finastra's internal business contacts and the Lending CDM Technology organization, ensuring the delivery of high-quality technology and services that meet customer expectations.Key ResponsibilitiesRelationship Building: Foster strong relationships with business-facing functions outside...
-
Customer Service Operations Manager
hace 2 días
Guadalajara, Jalisco, México Ibm A tiempo completoJob SummaryAt IBM, we're looking for a skilled professional to lead our customer service operations team. As a Customer Service Operations Manager, you'll be responsible for driving day-to-day service delivery, focusing on operational metrics and meeting critical quality parameters for process delivery.Your Key ResponsibilitiesCollaborate closely with...
-
Service Delivery Manager
hace 3 días
Guadalajara, Jalisco, México Finastra A tiempo completoAbout the RoleThe Service Delivery Manager is the key liaison between Finastra's internal business stakeholders and the Lending CDM Technology organization, ensuring the delivery of high-quality technology and services that meet customer expectations.As a member of the Service Delivery team for the respective business line, you will be responsible for...
-
IT Service Delivery Manager
hace 2 días
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced IT Service Manager to lead our IT Service Management capability.The successful candidate will provide leadership and direction for the ITIL Service Management processes, ensuring they are aligned with the company's corporate and operational objectives.Key Responsibilities:Lead the rollout and...
-
Service Delivery Manager
hace 3 días
Guadalajara, Jalisco, México Epam Systems A tiempo completoAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Epam Systems. As a Service Delivery Manager, you will play a critical role in ensuring the seamless delivery of our IT services, fostering strong relationships with clients, and driving the continuous improvement of our service delivery processes.Key...
-
IT Service Manager
hace 3 días
Guadalajara, Jalisco, México Deutsche Bahn AG A tiempo completoAbout the RoleAs an IT Service Manager at Deutsche Bahn AG, you will be part of a global logistics network that connects the world. Your role will be to shape your career by contributing to and truly making a difference in the company's IT services.Key ResponsibilitiesService Scope and Quality: You will be responsible for the full-service lifecycle,...
-
Customer Service Manager
hace 2 días
Guadalajara, Jalisco, México At&T Mexico A tiempo completoJob Summary:At AT&T Mexico, we are seeking a highly skilled and experienced Customer Service Manager to lead our team of Customer Advocates. As a key member of our organization, you will be responsible for managing customer inquiries, complaints, and billing issues with the highest degree of courtesy and professionalism.Key Responsibilities:Lead a team of...
-
Cloud Service Delivery Manager
hace 2 días
Guadalajara, Jalisco, México Epam Systems A tiempo completoJob Summary:We are seeking a highly skilled Cloud Service Delivery Manager to join our team at Epam Systems. As a key member of our organization, you will be responsible for championing service delivery coordination and oversight, ensuring the punctual fulfillment of client requirements.Key Responsibilities:Collaborate with internal teams to forge a...
-
Senior Cloud Infrastructure Manager
hace 3 días
Guadalajara, Jalisco, México Driscoll'S A tiempo completo**Job Summary**:We are seeking a highly skilled Senior Cloud Infrastructure Manager to join our team at Driscoll's. As a key member of our IT department, you will be responsible for designing, implementing, and managing our cloud infrastructure on AWS.**Key Responsibilities:**Design and implement cloud infrastructure solutions on AWS, including networking,...
-
Technical Project Manager
hace 3 días
Guadalajara, Jalisco, México Oracle A tiempo completoJob Summary: We are seeking an experienced Technical Project Manager to join our team at Oracle. As a Technical Project Manager, you will be responsible for the implementation of moderately complex technical services for our customers.Key Responsibilities:Project managing the service setup and implementation of remotely delivered monitoring and management...
-
Customer Service Manager
hace 3 días
Guadalajara, Jalisco, México Ecolab A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Field Service Manager I to join our team at Ecolab. As a key member of our Global Food Retail division, you will be responsible for developing and managing a territory of customers, providing them with prompt, personal, and reliable customer service.Key ResponsibilitiesDevelop and manage a...
-
Director, Service Delivery Manager
hace 2 días
Guadalajara, Jalisco, México Epam Systems A tiempo completo**Job Summary:**We are seeking a seasoned professional to lead our Service Delivery team as a Director, Service Delivery Manager. As a key member of our organization, you will be responsible for planning, execution, and reporting of our service delivery operations.**Key Responsibilities:**Accountable for seamless delivery of L2 Production support services in...
-
Service Operations Manager I
hace 3 días
Guadalajara, Jalisco, México Ecolab A tiempo completoJob Overview: Join Ecolab as a Service Operations Manager I – FRS within our Global Food Retail division, dedicated to delivering a comprehensive cleaning and food safety program tailored for the food retail sector. This role involves collaborating with clients to identify food safety challenges and mitigate the risks associated with foodborne illnesses....
-
Delivery Manager
hace 2 días
Guadalajara, Jalisco, México Cognizant A tiempo completoAbout the RoleWe are seeking an exceptional Delivery Manager to join our team at Cognizant, a leading IT services provider. As a key member of our Service Desk team, you will be responsible for leading Service Desk operations and ensuring exceptional customer experiences.Key ResponsibilitiesDevelop and implement objectives for day-to-day activitiesConduct...
-
Branch Manager
hace 2 días
Guadalajara, Jalisco, México Agricam A tiempo completoAgricam, a leading company in the sale of agrochemicals, is seeking:**Branch Manager and Assistant Branch Manager****Requirements:**• Age: 34 to 45 years old• Education: Administrative areas, accounting, etc.• Experience: Minimum of two years**Knowledge:**• Billing• Customer service• Route mapping and delivery• Logistics• Inventory control•...
