Customer Service Manager

hace 4 días


Guadalajara, Jalisco, México At&T Mexico A tiempo completo

Job Summary:

At AT&T Mexico, we are seeking a highly skilled and experienced Customer Service Manager to lead our team of Customer Advocates. As a key member of our organization, you will be responsible for managing customer inquiries, complaints, and billing issues with the highest degree of courtesy and professionalism.

Key Responsibilities:

  • Lead a team of Customer Advocates to resolve customer issues in a timely and efficient manner.
  • Work closely with various departments to resolve billing, message, and trouble resolutions that impact customer service.
  • Serve as a customer advocate, interacting with customers to resolve issues and provide support in a single interaction.
  • Stay up-to-date on new and changing tools and technology used by AT&T Mexico.
  • Provide support to customers on matters related to products, services, billing, orders, complaints, and other customer requests.
  • Recommend and sell AT&T Mexico products and services to meet customer needs.
  • Oversee special credit arrangements and problem collection accounts.
  • Lead the analysis of accounts receivable and collection procedures.

Requirements:

  • Bilingual proficiency in English and Spanish.
  • Supervisory experience over cross-functional teams.
  • Proficient in Microsoft Office Suite.
  • Excellent communication and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.

What We Offer:

At AT&T Mexico, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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