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hace 3 meses
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit
Summary:
The Payroll Operations Manager will have responsibility for at least 1 large account and potential portfolio of other accounts. Dynamic role with responsibility for team management and client engagement with a lead role for client escalations within operations. Can be cross country or assigned to only one country of expertise. Opportunity to learn additional payroll countries.
Essential Functions:
- Ensure that all process are being executed based on payroll procedures with standards and tools in place and aligned for all accounts
- Ensure staffing and training at optimal levels
- Responsible for client satisfaction
- Responsible for key performance indicator management, strong focus on metric to drive improvement with strong action plan development for improvements
- Review account status (financial and client satisfaction) and participate in service review meetings with client
- Manage change request both internally and with client
- Collaborate and work with commercial team in sales opportunities
- Build relationship commitment with other areas
Required Education and Experience:
- BA/BS degree or equivalent is preferred; equivalent work experience required
- A minimum of 5 years of relevant experience in Payroll solutions is required with at least 2 years in leadership role. Knowledge of Mexico payroll legislation/taxation is required.
- Advanced English (reading/speaking) required
- Domain expertise in Payroll technology and solution; prefer SAP experience.
- Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
- Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required
- Thrives in matrix environments, is flexible, collaborative and deadline driven
- Strong organization skills with attention to detail, laser focused approach on delivery of results is required
- Proven ability to take a complex business requirement and break it down into operational solutions is required
- Analytical mindset, critical thinking, problem solving skills are required
- High level proficiency in Microsoft Office Products is required
- Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
