champion digital

hace 2 semanas

Monterrey, Nuevo León, México CEMEX A tiempo completo
Descripción de puesto

Supervisar la ejecución de la incorporación de Construramas y las Empresas Clientes Profesionales en la aplicación Digital Storefront.

Principales responsabilidades

Gestionar la ejecución de la incorporación

1. Reunirse con los propietarios y el personal de Construrama, que califiquen para participar, para presentar el programa Digital Storefront, los procesos de incorporación y qué información se necesitará

2. Coordinar reuniones con los clientes, el Construrama identifica para participar en el programa Digital Storefront, para darles a conocer el programa, los procesos de onboarding y qué información se necesitará.

3. Capacitar a la (s) persona (s) que tendrán la responsabilidad principal de facilitar la incorporación de Construrama y las empresas clientes profesionales

4. Monitorear el progreso diario del proceso de incorporación en cada Construrama y empresa cliente profesional.

5. Coordinar con el facilitador de incorporación de Construrama apropiado para resolver los problemas de incorporación que surjan.

6. Facilitar soporte para resolver problemas técnicos de Construramas y empresas clientes profesionales que acceden a la aplicación Digital Storefront.

Supervisar el rendimiento de la incorporación

1. Establecer y comunicar los objetivos de nivel de servicio de rendimiento de incorporación

2. Solicite a Construramas y empresas de clientes profesionales que proporcionen comentarios sobre la eficacia de la incorporación y la experiencia general

3. Recopilar y comunicar informes sobre el desempeño general de la incorporación y la satisfacción del cliente.

4. Identificar áreas y programas de mejora.

Retos del puesto


• Lograr un nivel de adopción alto en la tienda en línea de los Construramas dentro de la oferta (Clientes con compra, órdenes, facturación).

• Lograr una madurez aceptable en las tiendas en línea activas dentro de (Número de productos en el catálogo, clientes registrados).

• Lograr que más Construramas cuenten con tienda en línea (Experiencia B2B y B2C).

Habilidades y conocimientos requeridos

Escolaridad:

• Licenciatura en Negocios, Ciencias de la Computación o campo relacionado.

Experiencia requerida:

• Ecommerce (opcional).

• Atención a clientes.

• Impartir capacitaciones.

Conocimiento requerido:


• Gestión de programas o proyectos complejos

• Familiarizado con la suite de Microsoft (es decir, Word, Excel, Powerpoint, Access)

Competencias críticas:

• Comunicación: Comunicación verbal y escrita efectiva a todos los niveles de la organización (ejecutivos, pares, subordinados), así como a los propietarios de Construrama, al personal y a los consumidores de forma regular.

• Liderazgo: capacidad para contratar empleados y resolver conflictos, así como mantener a los empleados motivados y concentrados.

• Organizacional: Capacidad para gestionar simultáneamente múltiples Construramas y empresas clientes profesionales integradas simultáneamente y muchas piezas móviles.

• Resolución de problemas: capacidad para reconocer los problemas a medida que surgen y anticiparlos antes de que ocurran.

Relaciones

Internas: Equipo comercial (director, Gerentes, Asesores), Equipo de desarrollo (Jefe Regional, Asesores), Equipo MKT, Equipo Supply, Equipo Ecommerce.

Externas: Construramas, clientes finales.

Diversidad e Inclusión en CEMEX

En CEMEX, reconocemos la diversidad del mundo en el que vivimos y en el que hacemos negocios. Respetamos la diversidad, abordamos la inclusión y la no-discriminación de cualquier persona con talento, independientemente de su género, capacidad física, edad, orientación sexual, cultura, origen étnico, religión, afiliación política, estado civil, embarazo/maternidad/paternidad y nacionalidad. Promovemos una cultura de equidad para la construcción de un negocio sostenible y el bienestar y desarrollo de los colaboradores de CEMEX.

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