IT Senior Support Analyst

hace 2 semanas


Monterrey NL, México Inflection Point A tiempo completo

Why is Perficient the best option?

Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.

Job Summary

Perficient is currently looking for a Senior Support Analyst in our Guadalajara or Monterrey office. The Support Analyst is technical consultant with 2+ years of experience supporting Microsoft Cloud environments and is considered an competent in their field. The Support Analyst will serve as a technical leader and support in the creation and delivery of Azure and Power Platform Managed Services Offerings designed to meet customers’ business needs. This individual should have a mastered understanding of the industry-standard concepts for Azure environments and Networking Infrastructure. This position requires experience in Microsoft cloud technologies, strong relationship skills and excellent communication skills. The responsibilities of this role are comprised of providing Managed Services to our clients.

What do you need to come aboard?
  • Bachelor Degree
  • Experience working on multiple concurrent projects
  • Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
  • Can manage own tasks; communicates status topractice leads as warranted; completes tasks on-time and within budget
  • Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
  • Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources
  • 2+ years of Microsoft M365 / Azure experience
  • 1+ years of Microsoft Power Apps / Power Automate / Power BI experience
  • Provide support for the Microsoft Power Platform
  • Troubleshooting functional issues with Power Apps applications
  • Creating and troubleshooting Power BI reports
  • Providing solutions for defects found in production Power Apps applications
  • Providing best-practice recommendations for Power Apps
  • Advance English

To Rock This Role, You Should
  • Analyzes, defines, and documents Functional, Technical and Business Requirement
  • Stay abreast of latest technologies
  • Demonstrates competency of practice through internal and external thought leadership
  • Proven track record of leadership roles delivering support solutions
  • Demonstrated success in performing work on large consulting projects
  • Proficient in authoring, editing and presenting technical documents
  • Experience working with a globally distributed team
  • Desire to mentor younger team members and develop their skills
  • Assist Citizen Developers with Power Apps
  • Provide estimates for user stories
  • Providing high-level estimates for key business proposals
  • Experience with server virtualization, storage, and networking
  • Excellent problem-solving skills
  • Be independent and self-driven
.

What can we offer you?
  • Law benefits
  • Certifications
  • Internal & External Courses
  • English Classes
  • Medical Insurance (Personal and Familiar)
  • Life Insurance
  • Savings Fund
  • Pantry Vouchers
  • Additional Holidays
#J-18808-Ljbffr
  • Support Analyst

    hace 9 minutos


    Monterrey, México Azka IT Consulting A tiempo completo

    Description **AZKA IT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as **Support Analyst** **Requirements**: - Provide prompt and effective technical support, ensuring timely resolution - Debug code, analyze logs, and perform root cause analysis to...

  • Support Analyst

    hace 1 día


    Monterrey, México Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Support AnalystRequirements:Investigate and diagnose technical/functional issues (L2,L3) related legacy applications, frameworks and infrastructure components which are part of Monster Beverages’...


  • Monterrey, N.L., México Avasant A tiempo completo

    Position Description (Role) - VM Financial Management Analyst Position Title: VM Analyst, VM Analyst II, VM Senior Analyst Position Title: Analyst I, II, Senior Summary: The VM Financial Management Analyst is responsible for executing day to day Financial Management vendor governance services. Background: VMO organizations are becoming strategic in...


  • Monterrey, México Celestica A tiempo completo

    Req ID: 118987 Remote Position: Hybrid Region: Americas Country: Mexico State/Province: Nuevo Leon City: Monterrey **General Overview**: **Functional Area**: Information Technology (ITM) **Career Stream**: IT Partnership (PTN) **Role**: Senior Specialist (SSP) **Job Title**: Senior Specialist, IT Customer Enablement **Job Code**: SSP-ITM-CUST **Job Level**:...


  • Monterrey, N.L., México Tiger Text A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...


  • Monterrey, México Azka IT Consulting SA de CV A tiempo completo

    Azka IT Consulting, empresa de consultoría y Servicios de Tecnologías de la Información. Nos encontramos en búsqueda de tu talento como **SAP Application Support Analyst**. Se requiere: - Carrera culminada. - Infles Avanzado (Conversacional). Experiência de 3 años en: - SAP con módulos ERP, Cross Application. - Autorización y administrado de...


  • Monterrey, México ZF Group A tiempo completo

    Responsibilities Support business processes by providing IT standard solutions and initiating as well as supporting software development projects in the area of Production. Understands business processes as well as needs, isolates key issues and reviews possible IT solutions and developments as part of complex IT analysis. Development and...


  • Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Monterrey, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Senior BA

    hace 4 días


    Monterrey, N.L., México Inflection Point A tiempo completo

    Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to...

  • Azure Support Analyst

    hace 3 semanas


    Monterrey, N.L., México Inflection Point A tiempo completo

    Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...


  • Monterrey, N.L., México Avasant A tiempo completo

    Position Description (Role) - VM Performance Management Analyst Position Title: VM Analyst, VM Analyst II, VM Senior Analyst Summary: The VM Performance Management Analyst is responsible for executing day to day Performance Management vendor governance services. Background: VMO organizations are becoming strategic in nature and expected to deliver the...

  • IT Support Specialist

    hace 2 días


    Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • IT Support Specialist

    hace 1 día


    Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • IT Business Analyst

    hace 3 semanas


    Monterrey, México Connectingology A tiempo completo

    IT Business Analyst con más de 2 años de experiencia.Experiencia con clientes globales deseable. Requisitos:Gestión de requerimientos (definir prioridad y criterios de aceptación, comprender necesidades). Trabajar en sinergia con gerentes de producto, desarrolladores y cliente para identificar los requisitos funcionales y de operació.Diagramas de flujo.

  • IT Business Analyst

    hace 2 semanas


    Monterrey, N.L., México Tiger Text A tiempo completo

    Description Main responsibilities of the position : Partner with Site stake holders, process owners and IT teams to elicit, analyze, translate, and document business and technical requirements Develop an understanding of how solutions will impact present and future business needs Work with end users to determine needs (data, screens, processes, reports)...

  • Business Analyst

    hace 2 semanas


    Monterrey, N.L., México Axented A tiempo completo

    We are looking for a Business Analyst who will be in charge of comprehending the constraints, business regulations, and workings of our product to properly explain it to customers and potential customers and to relay requirements to the technical departments. Assist in addressing client concerns, supporting product demos, and providing technical assistance...


  • Monterrey, N.L., México Schneider Electric Norge AS A tiempo completo

    The Security Analyst should be a service-oriented person. He/she will be supporting, monitoring and maintaining the Endpoint security suite within the organization. He/she will manage incidents, service requests, in many varied areas such as IT Security, Encryption, Antimalware technologies, new security solutions, OT Cybersecurity, hardening and...

  • Us Corporates

    hace 21 horas


    Monterrey, México Fitch Ratings A tiempo completo

    US Corporates - Credit Analyst / Senior Analyst - Leveraged Finance - Mexico **Requisition ID**:45892**Business Unit**:Fitch Ratings**Category**:Credit Analysis & Research**Location**:Monterrey, MX**Date Posted**:Aug 1, 2023- At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization,...