Service Desk

hace 3 semanas

Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Desk Support

What you'll do:

  • Handle L1/L1.5 calls originating from Retail Stores
  • Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
  • Create & Update Knowledge Document
  • Work with L2 team on improving L1/L1.5 Resolution
  • Perform approved L2 troubleshooting steps

Preferred experience:

1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.

Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.

  • Willing to work in a 24x7 environment
  • Understanding Contact/call center metrics
  • 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Work experience in supporting and training IT service desk or support center for retail store employees and corporate support
  • Good communication skills and customer management experience
  • Good Analytical & Coordination skills
  • Excellent Customer Service skills
  • Good understanding of Computers and technical Troubleshooting skills
  • Good interpersonal skills
  • Excellent Soft skills for handling Voice, Email & Chat transactions
  • Strong multitasking skills handling voice calls and document records at the same time
  • Collaborate with Team Leads in terms of Service Outages
  • Excellent knowledge on Windows Operating system
  • Good understanding of Microsoft Office suite
  • Critical Situation management
  • Understanding of Total Case Ownership

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

#BeCognizant #IntuitionEngineered

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