Customer Service Representative

hace 1 mes


Guadalajara, Jalisco, México Wipro A tiempo completo
Some of the roles key responsibilities are
  • Answer incoming calls from the resident service line
  • Help answer questions about resident lockout
  • Email change, late payment fee processing
  • Card disputes, chargebacks, and general concerns/issues
  • Enter and ensure accurate information is recorded in the resident collection system

(i.e. phone number, email, proper spelling of residents' names).
  • Disseminate and calm residents who may have isolated incidents that need

immediate attention to provide the highest quality of customer service
  • Process renewals when received; Enter all relevant data in Yardi
  • Record any award amount, if applicable, due to a renewal promotion,
  • Record a daily log to track tenant ledger adjustments ("TLA")

as it relates to rent adjustments, credits and concessions
  • Record incidents and address to the respective teams.

Algunas de las responsabilidades clave del puesto son
  • Responder llamadas entrantes desde la línea de servicio de residentes
  • Ayudar a responder preguntas sobre bloqueo de residentes
  • Cambio de correo electrónico, procesamiento de cargos por pagos atrasados
  • Disputas de tarjetas, reversión de cargos e inquietudes/problemas generales
  • Ingresar y garantizar que se registre información precisa en el sistema de recopilación de residentes

(es decir, número de teléfono, correo electrónico, ortografía adecuada de los nombres de los residentes).
  • Difundir y calmar a los residentes que puedan tener incidentes aislados que necesiten atención

inmediata para brindar la máxima calidad de servicio al cliente
  • Procesar renovaciones cuando se reciban; Ingresar todos los datos relevantes en Yardi
  • Registrar cualquier monto de concesión, si corresponde, debido a una promoción de renovación,
  • Registrar un registro diario para el seguimiento de los ajustes del libro mayor de inquilinos ("TLA") en lo que respecta a ajustes de alquiler, créditos y concesiones
  • Registrar incidentes y dirección a los respectivos equipos.

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