Sales Sup

hace 4 semanas

Monterrey, Nuevo León, México RHI Magnesita A tiempo completo

Customer Service Representative

RHI Magnesita has an amazing opportunity for Customer Service Representative Professional in Monterrey Nuevo Leon, México

The Customer Service Representative Professional is responsible for developing, managing and delivering support services to the organization's sales. A Professional Experienced applies practical knowledge of job area typically obtained work experience.

This position will report to the Head of Sharla Camila Serafim Diniz.

The Customer Service Representative Professional tasks include:

  • Developing and plan training plans
  • Processing orders from customers and resolving complaints;
  • Advising customers on product shortages, expected delivery dates, price changes, etc;
  • Acting as liaison between customers, production and distribution departments;
  • Selecting, managing and training on sales related systems & databases;
  • Assisting sales teams with individual account and sales territory planning;
  • Assisting sales teams with sales reporting.

About you

Do you have:

  • Bachelor's Degree
  • Minimum 2 years of experience is required
  • Create a report creation and data analysis
  • Bilingual in Spanish and English
  • Basic SAP knowledge
  • Knowledge in logistics
  • High proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word, and PowerPoint
  • Ability to interact with staff, partners, and the public with a calm and professional demeanor
  • Excellent Problem solving and organizational skills
  • Hand on, forward thinking, and improvement/results driven
  • Familiar with data input, output, report creation and data analysis
  • Works effectively and collaboratively, including clear written and verbal communications

What we bring to the table

As a much-valued employer:

  • Amazing benefits Christmas Bonus, Food vouchers, Saving funds, Life insurance, disability insurance, and more

Do you recognize yourself in this role?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams

Learn more about us and follow us at:

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