trainer

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

TE's Channel Learning & Development Team is seeking an experienced Trainer to deliver blended learning solutions (instructor-led & self-paced training) for technical product, sales, process, systems/tools, and soft skill training to enable an Extraordinary Customer Experience (ECE) as measured by analysis of Customer Interactions and by survey methods like Net Promoter Score (NPS) and Customer Effort Score (CES). In this role, you will also support On-the-Job Training (OJT). As part of the Learning & Development Team, you will work closely with colleagues across the network (Instructional Designers, Customer Service Representatives, Distribution Market Managers, Account Managers, etc.) to execute the training strategy for Product Specialists, Inside and Field Sales, Customer Care, and Leader groups. In this role, you will work with a diverse global team and network located in different time zones that requires scheduling flexibility to meet business needs.

Responsibilities:

• Conduct global training sessions for new hires, tenured employees, and leaders via Microsoft TEAMS and in-person, if applicable, by using an approved syllabus and curriculum
• Certify learners through Knowledge Checks, Observations, Role-Plays, and Skills Assessments
• Understand and translate/communicate technical business requirements clearly into easily understood concepts using relevant examples
• Conduct and support OJT sessions
• Create engaging learning environments by making learning fun Provide 1:1 coaching/training for new hires and tenured employees as needed
• Participate in the design, preparation, delivery and need assessment of learning programs
• Create new learner profiles and certify learning programs for learners within our Learning Management System (LMS) as part of our Training Delivery Preparation and Certification
• Deliver candid feedback to learners and/or their managers in a professional manner and provide input to management about employee performance during training sessions
• Document and report outdated training content to the Instructional Design Team to ensure training material is up to date during facilitation
• Partner with the Instructional Design Team to create and update self-paced training courses and standard operating procedures as needed
• Analyze training results, create trend reporting, track learning curve and recommend training solutions to close gaps as needed
• Maintain Training Delivery Plans on a daily basis
• Participate in stretch assignments and continuous self development
• Protect, secure, and ensure proper handling of all confidential data

• 2-5+ years of experience in facilitating selling, technical product, and/or soft skill training using a blended learning environment (e.g., classroom, eLearning, OJT, coaching, etc.)
• Bachelor's in Education, Engineering, Adult Learning, Management, or related field. Master's Degree preferred.
• 1+ years of related business experience with technical proficiency in Salesforce and preferred experience with SAP
• Prior Sales/Service experience
• Prior mentorship experience as a Subject Matter Expert or Team Buddy
• Ability to work a flexible shift based upon business needs to accommodate global training facilitation and meetings usually with significant advance notice and for 4 to 9 weeks at a time Ability to adapt your training style based on your learner's needs

ABOUT TE CONNECTIVITY

TE Connectivity Ltd. (TE) is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. At TE, you will unleash your potential working with people from diverse backgrounds and industries. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.